Technical Account Manager

Business Development • Cement Plant • Business Support • Data Analysis • ASP

Business Development • Cement Plant • Business Support • Data Analysis • ASP

Technical Account Manager

SalaryUp to k DOE

Location Various London Sites

Role Type Permanent

Hours hours per week Monday Friday

Pareto FM are looking to bring on a Technical Manager to manage a defined number of small to medium Accounts ensuring all Contractual Obligations are met These include but are not limited to Reactive & PPM Works Ensuring Statutory Compliance Managing & Delivering Small Projects Building & Maintaining strong relationships with Customers Working alongside the Client Workspace Team to be the go to person for any FM needs they may have

This also has the potential to be a hands on role and occasionally will require your direct involvement to resolve issues

Key Responsibilities

• Ensure that all PPM tasks are completed on time in line with specifications and any remedials accurately reported

• Ensure that all Reactive tasks are completed within KPI time frames and to a high standard of repair

• Ensure all statutory related paperwork is completed accurately and is filed appropriately

• Develop and Project Manage Minor Works

• Provide timely consistent and exemplary communication

• Ensure the adoption of Pareto policies and procedures throughout the area of responsibility

• Deliver all necessary Toolbox Talk Training as well as identifying other training requirements within direct reports

• Ensure the adoption of safe working practices during maintenance and repair activities

• Manage the safe systems of work for area of responsibility

• Interface with the Client Workspace Team in the course of reactive and PPM maintenance works

• Undertake subcontractor management in line with the above

• Line Manage maintenance engineers in area of responsibility

• Ensure resources are efficiently and effectively organised

• Ensure satisfactory time keeping and conduct of workforce

• Preparation of Monthly and Quarterly Reports

• Liaise with all stakeholders to ensure that the service meets and exceeds service level agreements Continually review service provision to identify areas of improvement

• Carry out such other duties as may be reasonably required from time to time by TBC

• Operate as part of the wider Pareto Management Team in supporting business and organisational development

Qualifications

Essential

• Recognised relevant Mechanical / Electrical engineering qualifications

• Computer Literacy (Microsoft Word Excel Outlook & Project)

• Driving Licence

• IOSH Managing Safely or NEBOSH

Experience & Knowledge

Essential

• Relevant experience in a similar position

• Managed a team of Engineers

• Proven ability to work in a team environment

• Good interpersonal skills both internally and with customers

• Proven ability to work to targets and deadlines

• Proven ability to work unsupervised and under pressure

• Proven ability to work in a team environment

• Good interpersonal skills both internally and with customers

• Worked with a CAFM Management System

Skills

• Customer focuses with a proactive love what we do attitude

• Thorough methodical with appropriate attention to detail

• Able to understand interpret and communicate data effectively

• Be able to remain calm under pressure

• Ability to work independently and as part of a team

• Flexible adaptable and with the ability to act in a professional manner