IT Support Technican - Hybrid

Title: IT Support Technician

Location: Wiltshire, BA15 - Hybrid

Salary: Up to 28K depending on experience plus excellent benefits

Company Information

An award-winning Managed Service Provider based in Bradford on Avon, Wiltshire, known for its people-focused culture, strong values, and vibrant work environment. The company has been independently recognised as a "Great Place to Work" and fosters a fun and engaging workplace.

The passionate and committed team embraces a hybrid work model, with Mondays and Tuesdays remote and the remainder of the week in the office for collaborative work.

Salary and Benefits:

• Up to 27K, depending on experience, plus excellent benefits
• Hybrid work model: 2 days remote, 3 days on-site
• Unlimited individual training opportunities
• Funding for accreditations and certifications
• 22 days holiday plus bank holidays (increasing by 1 day for each year of service)
• Birthday leave (in addition to annual leave)
• Spot bonuses
• Healthcare cash plan
• Twice yearly performance reviews and annual salary reviews
• Free on-site parking, on-site drinks fridge, air fryer, and staff break-out area
• Team events
• Excellent career progression opportunities
• Carbon-neutral company and certified "Great Place to Work"

The Role

As an IT Support Technician, you will play a key role in our award-winning helpdesk, providing exceptional customer service and technical support to over 300 businesses across the Southwest and the UK. You'll work closely with a growing team of seven IT Support Technicians, collaborating to solve challenges and exceed client expectations.

Working within a dynamic and fast-paced helpdesk environment, you'll have the opportunity to visit client sites as required, enhancing your skills and impact. You'll thrive in a supportive team committed to delivering top-tier customer support and service excellence.

Key Duties and Responsibilities:

• Manage and maintain Microsoft 365 environments, including SharePoint, Teams, and OneDrive.
• Support Microsoft Windows desktop operating systems, including installation, configuration, updates, and troubleshooting.
• Oversee the deployment, configuration, and management of Microsoft Windows Server environments and Active Directory to ensure secure and efficient operations.
• Diagnose and resolve issues related to antivirus software, networking, printers, and connectivity, ensuring minimal downtime and high service levels.
• Provide technical support and troubleshooting for Apple devices.
• Configure firewalls, routers, and other network security devices to maintain secure and efficient network operations.

Essential Experience & Qualifications:

• Proven experience working within a Managed Service Provider (MSP) environment
• 2+ years of experience in the following areas:
  • Microsoft Windows and desktop operating systems
  • Microsoft Windows Server and Active Directory
  • Microsoft 365 administration, including SharePoint, Teams, and OneDrive
  • Antivirus, networking, printers, and connectivity troubleshooting
  • Support for Apple devices and operating systems
  • Firewall and router configuration

Person Specification:

• Confident self-starter, capable of both team collaboration and independent work
• Outstanding customer service skills
• Ability to remain calm under pressure and manage conflicting priorities effectively
• Highly motivated to resolve customer issues promptly and efficiently
• Strong analytical and problem-solving skills
• Excellent troubleshooting skills