Temporary Accommodation Officer







Role Overview:
The Temporary Accommodation Officer is pivotal in providing a high-quality, responsive service to homeless households in temporary accommodation. This role ensures homes are well-maintained, safe, and habitable. The officer will also guide residents through housing options and ensure they receive the necessary support.
Accountability: This role reports to the Temporary Accommodation Team Leader and Social Lettings Agency Manager. It is a part of the Homelessness & Housing Solutions service within the Communities & Opportunities Directorate.
Tasks
- Oversee temporary accommodation sign-ups, providing advice on rent, license conditions, and housing benefits.
- Collaborate with local guesthouses and providers to maintain accommodation standards.
- Ensure timely and accurate data entry related to accommodation placements.
- Conduct regular visits to accommodation units, ensuring maintenance and addressing antisocial behavior.
- Support residents in transitioning from temporary accommodation.
- Collaborate with team members and external partners to support homeless households.
- Efficiently use Office 365 and internal IT systems.
- Challenge and eliminate discriminatory practices.
- Ensure health, safety, and welfare of all involved.
Requirements
Person Specification:
Skills and Abilities:
- Computer Literacy and Numeracy: Essential
- Communication Skills: Essential
- Initiative and Teamwork: Desirable
- Office 365 Proficiency: Essential
Knowledge:
- Equality and Diversity: Desirable
- Local Authority Services: Desirable
Relevant Experience:
- Homelessness Work: Desirable
- Information Processing (GDPR): Desirable
- Workload Management: Desirable
Education:
- GCSE or Equivalent: Essential
Selection Process: Candidates will be assessed through a combination of Application Forms, Tests, Interviews, Presentations, and Documentation.
If you are passionate about making a difference and meet the criteria mentioned above, we invite you to be a part of our mission. Join us on an initial 4 month contract and contribute to creating a better future for West Northants.