IT Desktop and Network Support Dispatch Middlesbrough

Mar 13, 2025
Middlesbrough
Full Time
Brilliant Computers
Not Disclosed
1-3years
Skills
Apple • ABAP • Application Engineering • Administration And Secretarial • Application Management
The Role
Apple • ABAP • Application Engineering • Administration And Secretarial • Application Management

Installing technical troubleshooting and fixing desktops printers laptops and other computer peripherals hardware problems as well as desktop applications.

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instructionbased activities at sites and from Remote Team.

Ability to lift / move computer equipment weighing up to 50Lbs.

Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.

Usage Knowledge of TCP/IP networking DNS DHCP VPN and RDP.

Smart hand support for peripheral and networking hardware including but not limited to:

monitors keyboards mice printers fax machines scanners routers wireless routers switches firewalls racks cabinets multi port data termination panels all under Smart Hands capability.

Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to enduser network cabling.

  • Advanced knowledge of computer hardware systems chip sets memory modules and peripherals.
  • Knowledge of popular operating systems software applications and remote connection systems: MS Windows MS office 365 Active Directory SCCM DHCP VPN and others.



    • Requirements

    Excellent written and oral communications skills with clients and management as well as people skills.

    Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency

    Bilingual (English & Local B2)

    Items
    Console cable for CISCO and Silver Peak
    Full Internet ready mobile
     Noise Cancellation head sets
     Team Viewer MSTeams Putty Remote connection software Admin Access of the Laptop
    RJ45 port on Laptop
    Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage



    Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals. Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.