Technical Lead

Administrative Skills • Facilities Management • Biotechnology • Creative Production • Design And Estimation • Architecture

Administrative Skills • Facilities Management • Biotechnology • Creative Production • Design And Estimation • Architecture

At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 17 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: GreenChef, EveryPlate, Chef's Plate, Factor, and Youfoodz.
About the job:

Are you passionate about building food safety standards and driving product quality? We are looking for someone with technical experience to drive food safety and quality compliance.

Our Food Safety & Quality Assurance team is recruiting and we are looking for a highly driven Food Safety professional to join our Protein (Meat, Fish and Poultry) team as a Technical Lead. Working collaboratively with procurement, culinary development, suppliers and our distribution centres, the role will involve driving best practice within our supply base, improvement in food safety & quality and supporting a wide range of projects to ensure we delight our customers whilst maintaining the highest standards.

What will you be doing?


Responsibility for day to day technical management of sub categories within the Protein category.

Working cross functionally with local and global teams and suppliers to launch new and improved products for our customers.

Perform supplier visits and audits, including on-boarding of new suppliers and driving ongoing improvements and issue resolution.

Using your expertise, knowledge from industry and the supply base to develop best practice ways of working with your suppliers and internally.

Manage supplier product quality and performance. Delivering focused error (complaint) reduction initiatives and identifying projects that will improve our quality and safety standards across farm, packhouse and distribution.

Investigate any serious customer complaints with suppliers, ensuring the highest standards are maintained.

Develop and maintain strong relationships with internal and external stakeholders.

Investigate and manage quality issues at our distribution centres with suppliers to ensure customer availability and quality is not compromised with thorough root cause analysis and corrective action.

Work with the wider technical team and procurement to ensure that product specifications deliver for our customers.


Who you are:


2+ years experience of a technical role in the food industry. Meat, fish or poultry experience is desirable but not essential.

Additional food quality & safety qualifications highly desirable (e.g. HACCP, internal auditing).

Experience of auditing food manufacturers (can also include internal auditing).

High quality mindset

Strong in communication and negotiation skills. Adopts a pragmatic approach to solving time sensitive issues.

Willing and practised in decision making; stays calm even in challenging situations

Energised working in a fast paced environment; ability to multitask with different and competing workstreams.

Willingness to travel (mainly within the UK though some overseas travel may be required) and spend 50% of your time at suppliers, distribution centres and head office (where you will be based).


What you will get in return:

Upon starting your employment:


70% discount on HelloFresh or Green Chef boxes

Bippit financial wellbeing account

Premium Headspace account

Group Life Assurance

Cycle to work scheme

Eye care scheme

Learnerbly professional development membership

MoreHappi unlimited professional coaching membership


Upon passing probation:


Company pension scheme

Gym membership

Bupa private medical insurance (including dental)


Other great perks:


If in the office, enjoy a free breakfast every day

Dog friendly office! (London site only)

Hybrid working- 50/50 remote working & flexible start/finish times (role dependent)

Mental health first aiders and an employee assistance programme

Working from home equipment budget
About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Companys commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us onInstagramandLinkedIn