Sales Receptionist







Skills
Multi-line Phone Systems • Customer Service • Computer Skills • QuickBooks • Medical office experience • Office Experience • 10 Key Calculator • Dental Office Experience • Front Desk • Administrative Experience • Medical Receptionist • Phone Etiquette
The Role
Multi-line Phone Systems • Customer Service • Computer Skills • QuickBooks • Medical office experience • Office Experience • 10 Key Calculator • Dental Office Experience • Front Desk • Administrative Experience • Medical Receptionist • Phone Etiquette
Sales Receptionist
Location: Streatham
Part Time Role with a competitive salary
The Role
We are looking for a Sales Receptionist to play a critical role in providing a first-class experience to members, prospective members and visitors to our health club.
This is a part-time position. Shifts will be based on requirements of the club, would be looking for someone flexible to work evenings and weekends.
Your daily focus will involve:
- Growing a pipeline of new prospects, drive new membership sales and retain existing members
- Create an excellent first impression of the gym by providing a warm welcome, tidy appearance, and pleasant manner at all times
- Provide exceptional customer service experience to all members and guests
- Greet members and users of the gym as they come through reception
- Check in members where required and verify membership details
- Register prospective members and guide them to the correct person
- Enrol new members and assist current members with their queries
- Provide information on classes and availability
- Handle questions about renewal and cancellation of memberships
- Ensure the safety and security of members, guests, and staff at all times
- Handle telephone enquiries and support the Gym Manager with member retention calls
- Record and keep clear and accurate records of all queries, complaints, lost property, and repairs and ensure the information is delegated to, and resolved by relevant staff
- Strong process driven focus on ensuring the day to day tasks in the gym are completed, emails are answered and phone calls are acted upon
- Undertake other duties, such as keeping on top of cleaning duties etc
Candidates should have the following:
- Passionate about customer service
- Friendly and approachable
- Cooperative, positive and optimistic
- Good team working skills
- Proactive with tasks and ready to roll up sleeves
- Excellent customer service skills
- Highly organised and able to prioritise
- Ability to work with a diverse range of people
- Able to prioritise work, handle pressure and take confident day-to-day decisions
- Ability to maintain a professional appearance and behaviour
- Ability to communicate effectively in person, in writing and over the telephone
- Willingness and ability to occasionally work outside normal office hours
- Willingness to work flexibly in response to changing organisational requirements
Benefits:
- Free gym membership, providing you with access to our premium facilities and classes
- Access to multiple other sites within our network
- Summer and winter social events to foster team camaraderie and celebrate achievements
- Bonus schemes based on performance
- Progression pathways for career development and growth opportunities within the organization
If you are enthusiastic, possess excellent interpersonal skills, and have a passion for fitness and customer service, we would love to hear from you!