Sales Receptionist

Mar 14, 2025
London
Full Time
Love Recruitment
Not Disclosed
Skills
Multi-line Phone Systems • Customer Service • Computer Skills • QuickBooks • Medical office experience • Office Experience • 10 Key Calculator • Dental Office Experience • Front Desk • Administrative Experience • Medical Receptionist • Phone Etiquette
The Role
Multi-line Phone Systems • Customer Service • Computer Skills • QuickBooks • Medical office experience • Office Experience • 10 Key Calculator • Dental Office Experience • Front Desk • Administrative Experience • Medical Receptionist • Phone Etiquette

Sales Receptionist

Location: Streatham

Part Time Role with a competitive salary

The Role

We are looking for a Sales Receptionist to play a critical role in providing a first-class experience to members, prospective members and visitors to our health club.

This is a part-time position. Shifts will be based on requirements of the club, would be looking for someone flexible to work evenings and weekends.

Your daily focus will involve:

  • Growing a pipeline of new prospects, drive new membership sales and retain existing members
  • Create an excellent first impression of the gym by providing a warm welcome, tidy appearance, and pleasant manner at all times
  • Provide exceptional customer service experience to all members and guests
  • Greet members and users of the gym as they come through reception
  • Check in members where required and verify membership details
  • Register prospective members and guide them to the correct person
  • Enrol new members and assist current members with their queries
  • Provide information on classes and availability
  • Handle questions about renewal and cancellation of memberships
  • Ensure the safety and security of members, guests, and staff at all times
  • Handle telephone enquiries and support the Gym Manager with member retention calls
  • Record and keep clear and accurate records of all queries, complaints, lost property, and repairs and ensure the information is delegated to, and resolved by relevant staff
  • Strong process driven focus on ensuring the day to day tasks in the gym are completed, emails are answered and phone calls are acted upon
  • Undertake other duties, such as keeping on top of cleaning duties etc

Candidates should have the following:

  • Passionate about customer service
  • Friendly and approachable
  • Cooperative, positive and optimistic
  • Good team working skills
  • Proactive with tasks and ready to roll up sleeves
  • Excellent customer service skills
  • Highly organised and able to prioritise
  • Ability to work with a diverse range of people
  • Able to prioritise work, handle pressure and take confident day-to-day decisions
  • Ability to maintain a professional appearance and behaviour
  • Ability to communicate effectively in person, in writing and over the telephone
  • Willingness and ability to occasionally work outside normal office hours
  • Willingness to work flexibly in response to changing organisational requirements

Benefits:

  • Free gym membership, providing you with access to our premium facilities and classes
  • Access to multiple other sites within our network
  • Summer and winter social events to foster team camaraderie and celebrate achievements
  • Bonus schemes based on performance
  • Progression pathways for career development and growth opportunities within the organization

If you are enthusiastic, possess excellent interpersonal skills, and have a passion for fitness and customer service, we would love to hear from you!