Service Manager

SERVICE MANAGER

Reports To: General Manager

Contract: FullTime Permanent

Shift Pattern: Monday to Friday 10:00 to 19:00

Based: Scotlandwide with an office base in Glasgow. Occasional need to travel and for overnight stays.

Salary: 35000 to 37500 per annum with eligibility to earn uncapped commission.

You must have a Driver s Licence to be eligible for this role and SIA License would advantageous

Your Role:

The Service Manager holds a crucial position in facilitating the seamless operation of our business. Reporting to the General Manager and providing support to the Select management team this role Exceptional organizational skills multitasking capabilities.

Responsibilities:

• Deployment set up
  
• Service delivery
  
• Service visits
  

Key Tasks

• Take the lead on Invoice Management and Payment of suppliers
  
• Manage supplier service delivery and quality
  
• Site surveys prior to sale and reconfigurations
  
• Organise site packs
  
• Set up cleaning and security labour deployments
  
• Arrange 1st day and 7th day with Area Support Manager.
  
• Good engagement with Prime Secure support contract: Security Managers Monitoring Station and Engineering. Ensure all set up and ongoing service visits are carried out.
  
• Manage and action guard reporting from Monitoring Station inc check call issue / book on / off issues / C&W issues
  
• Manage and action CCTV reporting from Monitoring Station inc isolations / housekeeping / faults.
  
• Quarterly service visits across CCTV guarding and cleaning. Get feedback and resolve issues
  
• Manage and react to shift blowout
  
• Manage customer expectations
  
• Ensure Key Terms are upheld. Process billing; recons damage client led issues etc
  
• Onboard new suppliers and host performance meetings as required
  
• Work to KPIs as set out.
  
• Incident resolution visits as required
  
• New business as required: Visit new site opportunities. Upsell in current sites.
  
• Post Installations as required
  
• C&W checks as required
  

Requirements

• Understanding of Health and Safety Regulations
  
• Able to drive a manual vehicle
  
• Have a full clean UK Driving Licence
  
• Be organised flexible and reliable.
  

At Select Solutions we value the diversity of our people and the varied experiences expertise backgrounds and perspectives they bring. We work hard to foster a culture where those differences can thrive and where every one of us can fulfil our potential.

As a fair and ethical employer in accordance with guidelines taken from the 2010 Equality Act Select Solutions is committed to promoting equal opportunities for all: irrespective of colour race religion or belief ethnic or national origins gender marital/civil partnership status sexuality disability or age.