Transaction Manager

• To control and generate maximum profit retention for the Sales Department
  
• Achieve vehicle sales finance sales accessory sales volumes and profit objectives.
  
• Manage all vehicle sales processes within the business.
  
• Maximise business opportunities for finance and insurance products
  
• Adhere to the FCA guidelines at all times in regards to portraying financial information and regulated activities.
  
• Have the ability to work well under pressure being reliable and organised; managing conflicting demands and meeting deadlines without compromising the quality of work and customer satisfaction.
  

• Manage customer follow up systems and procedures to increase customer sales from initial enquiries and existing customers via the Lead Management System
  
• Generating sales through proactively secondfacing and customer engagement
  
• Maximise income opportunities by offering funding and insurance products to customers whilst adhering to the FCA guidelines at all times; in regard to portraying financial information and regulated activities
  
• Actively convey the culture of putting customers first by means of TCF at all times and comply with the principles of the FCA for both the customer and the business.
  
• Review customer credit applications for complete information and accuracy followup applications with customer and lending institutions
  
• Proactively identify and pursue relationship opportunities via outbound sales and marketing channels to improve future renewal activities and finance retention business
  
• Ensure accurate completion of documentation prompt collection of outstanding payments and safe handling of cash and cheque transactions
  
• Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge
  
• Assist in ensuring that part exchange vehicles are correctly appraised and managed to generate maximum return
  
• Aim to achieve 100% customer referral with sales executive interaction
  
• Communicate promptly with the customer sales manager sales team and work colleagues
  
• Analyse current procedures and identify opportunities for improvement
  
• Formulate training plans for sales executives to increase car sales finance insurance and warranty sales
  
• Consult with customers to establish their needs resolve any complaints professionally and calmly where necessary
  
• Represent the dealership and build strong relationships with lenders and financial institutions
  
• Assist the management team in planning forecasting trends and revising plans for the dealership on an ongoing basis
  
• Ensure the safety and security of people vehicles and property reporting any known faults or hazards
  

Requirements

Benefits