Technical Support Officer L2Z2

3 months contract with a Local Authority

Job Summary:

• To provide effective and efficient administrative support to the professional and technical officers within Building Control
  
• The role will involve dealing with the public and service users and ensuring high standards of quality and customer care and timeliness in carrying out these functions. To make suggestions for improvements in service delivery if appropriate and to participate in the redesign of systems processes and procedures.
  

Key Duties/Accountabilities (Sample):

• To provide a frontline team response to incoming calls dealing efficiently effectively and courteously with callers in person or by telephone and taking messages as appropriate. To deal with unhappy customers and difficult cirstances in an effective manner on a regular basis. To ist in developing the daytoday interaction with Contact Camden.
  
• To undertake a range of business administrative functions and ensure databases systems and manual records are maintained with relevant information ensuring data is accurate up to date and is handled confidentially and sensitively in compliance with the Data Protection Act.
  
• To ist colleagues with research and compose briefings letters and service information as required. Typing of doents official orders formal approvals and rejections for a large volume of correspondence standard letters paragraphs and clauses ensuring adherence to council policy and guidance for written formats and information sharing. To disseminate information as required.
  
• To undertake financial transactions using corporate systems like Ebuy to order products and receipt goods. Cash handling recording incoming payments to ensure high standards of accuracy consistency and timeliness. Issuing invoices and isting in recovering fees from outstanding debts ensuring all tasks are undertaken within Camden s financial regulations VAT and audit compliance.
  
• To ist the Support Manager in training new staff or less experienced staff as well as informing on the performance of new staff. To carry out regular quality checks manual or electronic. To act on the results of such checks. To ensure that there are adequate supplies of office stationery and that furniture and equipment (such as faxes photocopiers etc) are always maintained and functional. To report all faults and hazards immediately.
  
• To acknowledge receipt of Initial Notices within the statutory requirements as well as keeping a record of all the final certificates. To keep an uptodate spreadsheet with information on Initial Notices from the Approved Inspector to report to the Head of Service on statistics regarding market share as part of our Marketing Plan. To collate information and create marketing letters for all approved planning applications as well as to promote the Partner Authority Scheme.
  
• To input update maintain and retrieve data regarding the Building Control Customer Service Survey s software and to create a quarterly report that is published in the news page of the service s web page. To retrieve data and create monthly and weekly reports regarding Building Control information to be distributed to internal and external partners ensuring accuracy and timely of all tasks.
  
• To use knowledge and ss to provide informed input with maintaining information and procedures for the service area; participate in ongoing projects such as Building Quality Awards Marketing Team quarterly meetings annual essments of Quality ured Standards (QAS) and evolving service developments including new business systems or processes which aims to seek more efficient ways of working in line with QAS.
  

Ss/Experience:

• Ability to work on own initiative and with minimum supervision.
  
• Ability to demonstrate as well as support and motivate staff in the achievement of performance targets quality standards and customer care.
  
• Ability to make correct judgments without reference to technical staff on nontechnical aspects of building control.
  
• Ability to focus on customers and/or communicate clearly and concisely with colleagues interest groups and the public.
  
• Ability to draft routine correspondence and reports.
  
• Ability to type/word process at minimum of 40 wpm.
  
• Ability to prioritise and take responsibility for workloads in order that key service targets and deadlines are met.
  
• Ability to innovate and be creative to help the Council achieve better and cheaper ways of doing things.
  
• Ability to work as part of a team to deliver an agreed level of performance quality and customer care.
  
• Demonstrate an understanding and commitment to equality of opportunity in employment and service delivery. To promote and encourage the application of these policies in the working environment.
  
• Highlevel ss in the usage of IT databases applications and doent management systems.
  
• Competent level in the use of appropriate Microsoft Office packages or equivalent.
  
• The ability to be consistent accurate and timely in the entry and retrieval of data.
  
• Communication ss written and verbal.
  
• Highlevel of customer service.
  
• Attention to detail and accuracy.
  

Additional Information:

• Desirable: NVQ level 2 in Admin or Secretarial.
  
• The closing date: 04/10/24 @6:00.