Sales And Service Advisor
Mar 14, 2025
We are seeking an individual who is highly experienced in providing customers with outstanding service and assistance. If you're looking for an opportunity to join a vibrant and supportive team in Waterlooville, this is the perfect position for you! As part of this role, you will be providing excellent customer service and helping customers with their orders. This is an exciting opportunity to be part of a growing business and make a meaningful contribution to customer satisfaction.
The Role
- Responding to all email enquiries
- Provide pricing and product information to customers via email
- Updating the quotation system with client information
- Following up on enquiries and keep records of all drawings and relevant documentation.
- Professionally answering the telephone, taking all messages and ensuring they are dealt with in a timely and efficient manner.
- Ensure that all customer enquiries received by all methods are dealt with efficiently
- Matching invoices with delivery notes and checking order totals
The Person
Were looking for a passionate and organised individual, who is an excellent communicator with a great eye for detail. Knowledge and experience in order processing and customer service are essential for this role. You should also have an understanding of Microsoft Office and the ability to pick up new systems quickly.
Additional Information
The business offers good training and development opportunities, in addition to office hours, no weekend working and an unbeatable benefits package.
Benefits:
- Salary up to 27,000 (depending on experience)
- Hybrid working from April 2023 (once you have passed probation)
- 20 days holiday plus bank holidays plus a day off for your birthday
- Free on-site parking
- Hours of work are 9.00am to 5.00pm Monday to Friday
- Pension scheme, eye care and life insurance
Remote Work :
No
