Trainee Client Account Manager

Mar 14, 2025
Radstock
Full Time
CFH Docmail
Not Disclosed
0-1 years
Skills
Customer Service • Client Expectations • Client Requirements • Client Support • Action Plans • Issue Resolution • Account Management • Client Relationships • Service Delivery • Client Service • Client Satisfaction • Client Management • Procedures • Service Level Agreements • New Clients
The Role
Customer Service • Client Expectations • Client Requirements • Client Support • Action Plans • Issue Resolution • Account Management • Client Relationships • Service Delivery • Client Service • Client Satisfaction • Client Management • Procedures • Service Level Agreements • New Clients
At CFH Docmail Ltd, the way our Company is represented to our customer to new and existing customers is paramount to our success. We take pride in the high level of service we provide.
The Client Account Management team is evolving in line with our business strategy to grow and maintain our key clients, providing security, accuracy and transparency at all stages throughout the client journey.

We are currently looking for a Trainee Client Account Manager to become a part of the leading force that fuels our growing client relationships. The ideal person will have a desire to build on existing relationships, learning how to eliminate competitive threats within our customer base, and ensuring customer satisfaction within accounts. You ll be a proactive and curious member of our growing sales team, learning to identify growth opportunities for clients before they identify a need or gap for themselves. Developing the foresight and meticulous analysis that will take our company confidently into the future.

Objectives of this Role

Learning how to build and maintain lasting relationships with clients and partners by understanding focus and needs, and anticipating them in advance

Learning how to coordinate internal and external resources to expedite workflow

Manage communications between upper management and employees

Stay current with company offerings and industry trends

Learning how to oversee and achieve organisational goals while upholding best practices


Key Responsibilities

Learning how to support and solve problems for clients by understanding and exceeding their expectations

Learning how to Illustrate the value of our products and services to create growth opportunities; and compile and analyse data to identify trends

Participate in brainstorming, office activities, staff meetings and client meetings, researching and assisting with program development for existing clients and new prospects

Follow up with clients regularly to ensure needs are being met and identify opportunities.




Requirements

The ideal member of the team will:

  • Learn how to manage accounts while seeking new opportunities
  • Demonstrate excellent attention to detail
  • Have exceptional communication skills
  • Have good knowledge of Microsoft office, Excel, word and Power point
  • Have good time management and problem solving
  • Thrives in a busy environment
  • Able to travel to clients if required


Benefits

You will be rewarded with CFH Docmails wide range of benefits including:

  • 25 days holiday, plus 8 bank holidays
  • Enhanced sick pay scheme
  • Family friendly support with includes enhanced maternity and paternity leave
  • Company pension scheme
  • Life Assurance
  • Long service awards
  • Employee Assistance Programme
  • Cycle to work scheme
  • Free on site parking


The ideal member of the team will: Demonstrate excellent attention to detail Have exceptional communication skills Have lithographic print client facing experience Advanced Microsoft office, Excel, word and Power point are desirable Excellent time management and problem solving Thrives in a busy environment Great at managing priorities Able to travel to clients if required