Workshop Controller
Apr 30, 2025
Skills
Cost Estimation • Customer • Biomedical • Interpretation • Call Centre
The Role
Cost Estimation • Customer • Biomedical • Interpretation • Call Centre
Job Title: Workshop Controller
Location: St Albans, AL4 0JJ
Salary: Between 30,000- OTE 36,000
Full Time and Permanent 45 hours a week
Working Monday to Friday and Alternate Saturdays
Our client has been trading over 100 years and has been a trusted source of motoring services and solutions. They have 162 dealerships representing 26 leading global manufacturers.
They have been voted Motor Trader Employer of the Year in both 2020 and 2021.
Job description:
Our client are seeking a Workshop Controller at their dealership in St Albans. This role will see you lead day to day operations for our busy service operation, supervising and motivating a team of technicians. Reporting to our Service Manager, this role is offered on a full time, permanent basis offering an extremely competitive salary and a generous bonus scheme.
Key Responsibilities:
- Lead, manage and motivate a team of qualified and apprentice technicians
- Allocate work orders to technicians, and manage technician clocking on/off, and rostering
- Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
- Drive service profitability by ensuring maximum time save and upsell
- Manage and update workshop technical solutions including eVHC and service booking database
- Provide outstanding customer service to service customers both face to face and by phone
- Assist and work closely with the Service Advisor team as required
To apply for this role please submit your full and up to date CV to Jack at Pybus Recruitment.
Requirements
Essential Skills and Experience:
Essential skills experience required as a Workshop Controller, Technician or Service Advisory background ideally from a franchised dealership (brand experience flexible). You will also have intermediate IT skills, ideally with experience in administrating eVHC software. In addition to your previous experience, we are seeking individual who display the following attributes:
- Strong leadership skills with the ability to lead and motivate a team
- A professional and calm approach with strong customer service skills
- Strong problem solving skills, with the ability to foresee potential barriers
- A commitment to the Marshall Values of People, Customers, Integrity and Innovation
Benefits
Benefits:
In return for your hard work and dedication to the brand you will receive a competitive basic salary, an uncapped bonus and a variety of company benefits including:
- State-of-the art working environment
- 31 days annual leave (including bank holidays)
- Manufacturer training
- Career Progression
- Colleague referral fee up to 2,000
- Employee wellbeing services
- Discounted Car Purchase Scheme
- Discounted Service/Parts/Bodyshop
- Discounted Shopping Portal
- Reward and Recognition Scheme
Essential Skills and Experience: Essential skills experience required as a Workshop Controller, Technician or Service Advisory background ideally from a franchised dealership (brand experience flexible). You will also have intermediate IT skills, ideally with experience in administrating eVHC software. In addition to your previous experience, we are seeking individual who display the following attributes: Strong leadership skills with the ability to lead and motivate a team A professional and calm approach with strong customer service skills Strong problem solving skills, with the ability to foresee potential barriers A commitment to the Marshall Values of People, Customers, Integrity and Innovation
