Product Owner ServiceNow

Mar 15, 2025
London
Full Time
Cypher Consulting Europe
Not Disclosed
Skills
Bidding • Exploration • Apparel Merchandising • Adobe Dreamweaver • Courier Delivery • Airlines
The Role
Bidding • Exploration • Apparel Merchandising • Adobe Dreamweaver • Courier Delivery • Airlines

Our Global IT Team is looking for a Product Owner ServiceNow.

Our global company will begin rolling out Service Now in 2023 and we are looking for an internal product owner to work alongside the team and external consultants to make the project a success.

Tasks

  • Serve as functional subject matter expert of ServiceNow platform
  • Engage in solution and project implementation
  • Regularly communicate with key users to identify areas of improvement
  • Recommend solutions, create future vision and roadmap for ServiceNow
  • Controlling external providers responsible for implementation and support
  • Guide projects through the phases and structures of our agile project methodology

Requirements

  • Provide technical guidance and support on the ServiceNow platform.
  • Many years of professional experience in IT service management as well as comprehensive knowledge of the ServiceNow Platform, the ITSM module and preferably the CSM module
  • High level of competence in requirements analysis and their translation into technical solutions on the ServiceNow Platform
  • Ability to work in a team, high commitment, and analytical way of thinking
  • Good knowledge of English language
  • Experience of ServiceNow web services and APIs, expertise in JavaScript, with working knowledge of Active Directory, LDAP, SSO, and Workflow Configuration
  • Knowledge of web applications, networks, protocols and email (SMTP, POP3) and working knowledge of relational databases
  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc)
  • Provide technical guidance and support on the ServiceNow platform.
  • Technical hands-on delivery including development, testing and implementation, using HTML, XML and JavaScript.
  • Perform integrations and process automations using Orchestration.
  • Use scripting tools and ServiceNow functionality to create scripts to automate routine task

Benefits

  • Employment in an international, dynamic and successful company
  • International responsibility combined with exciting projects
  • Personal development opportunities and good career chances
  • Working with a global team with excellent team ethic