People Operations Manager
Apr 29, 2025
Founded by our inspiring CEO Connie Nam Astrid and Miyu is internationally celebrated over a decade later as being more than just a jewellery brand with innovation at its core and a strong mission to revolutionise the jewellery experience We celebrate and empower diversity recognise the value of our people & support matters that are important to us everyone is welcome To see this in action check out our Tik Tok
Alignment to our values is what we cherish above and beyond anything else Our core values are Grow TogetherCelebrate Each Otherand Break All Boundaries
We are proud of our journey so far and were still growing and need more ambitious and values driven people to join us
So whats the mission of the People Operations Manager
To cocreate and nurture an experience for our retail team that supports them to reach their full potential Providing an outstanding advisory service that puts our values at the core and leads with curiosity and a human approach
This is a junior manager level role reporting into our People Experience Lead This role has plenty of scope to grow and develop in all areas of People Experience
What does success look like in this role
- You will be the main point of contact for our Store Managers on all people advice
- You will provide coaching guidance and support on all performance or conduct concerns that arise resolving people challenges efficiently and discreetly
- You will manage all end to end case management including disciplinaries grievances and leading investigations
- You will build relationships across the business with a profile rooted in trust and responsibility
- You will know how to handle sensitive situations discreetly and efficiently
- You will work very closely with the wider People Team and develop strong relationships with our Area Managers to deliver successfully on the above
What would you like from me
- First and foremost you are a people person You handle conflict effortlessly and know how to support others to
- Degree or keen interest in human psychology or coaching
- Experience as a people manager or experience in a People/HR team years
- Motivated by bringing out the best in people and creating experiences that support people to flourish
- Confidence in handling sensitive and confidential information
- Effortlessly lead with empathy & inclusion able to consider multiple individual perspectives
- Able to adapt to shifting priorities and moving goalposts
- Travel to all stores in London and regional expected
What we do for you
- Product Allowance Friends & Family Discount
- Hybrid and flexible working plus summer hours
- days holiday bank holidays loyalty accrual Buy/Sell options
- Lunch clubs & Socials
- Personal Financial Coaching
- Work from home allowance
- Sabbatical after years service
- Increased parental leave after years service
We have lots of little extras but we really believe the best part about working for us is being surrounded by people that share our passion for our mission and values and having the freedom to be fully empowered to flourish and be your best self
