Customer Onboarding Specialist

Mar 15, 2025
Reading
Full Time
Hornetsecurity
Not Disclosed
Skills
Design Engineering • Baan • Customer Service • Fund Management • ABAP • Elevator
The Role
Design Engineering • Baan • Customer Service • Fund Management • ABAP • Elevator

To accelerate our global expansion we are looking for a motivated Customer Onboarding Specialist for 40 hours/week to start immediately or as soon as possible in our office in Bristol
or in Reading, UK.

Tasks

  • You support our UK and US sales team in customer projects.
  • You hold presentations about the Hornetsecurity Services.
  • You ensure a successful onboarding process to our services for our customers.
  • You undertake follow ups, nurturing activity to ensure exceptional service throughout.
  • You participate in technical aspects of tenders.
  • You assist the support staff in dealing with complex issues.

Requirements

  • You have an IT education.
  • You have professional experience in the field of IT support/ help desk/ onboarding/ presales or consulting of IT solutions, ideally in an IT security or SaaS environment.
  • You have excellent communication skills and can present yourself competently and
    confidently to customers.
  • You enjoy convincing customers of Hornetsecurity Services on a technical level in presentations and web meetings.
  • You are willing to work flexible hours covering the US time zone (1 pm 10 pm GTM, can be covered working from home) with great planning reliability.
  • Experience with Salesforce is beneficial.
  • You tackle things proactively, prefer to complete tasks today rather than tomorrow, and enjoy working in an international, fast-paced environment.

Benefits

  • Fast growing international company with a promising future and unlimited development opportunities for your career.
  • Attractive and performance-related compensation.
  • Competitive quarterly commission payments and additional bonuses available.
  • Company wellness program.
  • 25 days holiday per year + public holidays
  • Personal and professional development opportunities.
  • Global team building events.
  • Modern offices.
  • Free Book Policy we will order your reference books.
  • Easy access of the office through the M4 motorway and free onsite parking.
  • Hybrid work model.

Do you want to help shape the growth and success of the Hornetsecurity Group? Then apply now with

  • Your CV as PDF document.
  • Your earliest starting date and your salary expectation.