Social Media Executive

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Business Consulting • Anti Money Laundering • Health • Gynaecology & Obstetrics • Actuary

Social Media/Content Executive

B2B Saas Customer Experience start up

£35-40K

London/Hybrid

 

We are searching for a Social Media/Content Executive for an exciting AI driven B2B Saas scale up.  You’ll help define how
the world sees this company. You’ll be a critical part of the marketing team and will help get their customer-focused message across to their current and future customers through Social Media and Content Distribution.

Responsibliities:

• Planning and executing the company's organic Social Media strategy while regularly reporting on their successes/failures
• Increasing the reach of their industry-leading content and events through social media and other content distribution channels (such as Digital PR)
• Creating new and repurposing existing content for use on different social and community platforms
• Staying close to trends in customer experience, interacting and building their presence with existing (and potentially new!) customer experience communities
• Building key relationships with influential voices within the CX industry
• Performing outreach for content partnerships with other related brands, and attract quotes and contributions from CX influencers
• Helping out with day-to-day content operations - uploading/updating content on the website, writing short-form copy for promotions, etc.

Experience: 

• B2B Saas experience a must
• 2+ years of Social Media experience - some experience working in Social Media
• The confidence to communicate with both customers and community alike
• Creative & compelling storytelling ability
• Excellent copywriting skills
• Experience using tools for Social and Content - WordPress, Frase, Contentful, Buffer, etc.
• An understanding of how to use different voices across different
• Social Media and community channels, for different audiences -and the ability to discern which ones are most relevant for success