Customer Service Manager







Skills
Typing • Data Entry • Customer Service • Basic Math • Computer Skills • Windows • Banking • Upselling • Pricing • Sanitation • Cash Handling • Stocking
The Role
Typing • Data Entry • Customer Service • Basic Math • Computer Skills • Windows • Banking • Upselling • Pricing • Sanitation • Cash Handling • Stocking
Tasks
Key Responsibilities - In collaboration with Global Team:
To succeed in this Customer Service Manager role, you must have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques.
A customer service manager oversees a team of people who respond to inquiries from prospective, current, and past customers. A successful customer service manager uses both technical expertise and interpersonal skills to run a contact center. The person is a manager and a leader. Former experience in the MLM industry is an asset.
Responsibilities:
- Develop and run a new Customer Service Center
- Creating effective customer service procedures, policies, and standards
- Developing Customer Service Center Training material for employees
- Hiring and training new customer service agents
- Coordinating day-to-day operations in the customer service department
- Responding to customer service issues in a timely manner
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis
- Maintaining accurate records and documenting all customer service activities and discussions
- Assessing service statistics and preparing detailed reports on your findings.
- Maintain FAQs and T&Cs
- Managing the approved budget of the customer care department
- Staying informed on the latest industry techniques and methods
Requirements
Customer Service Manager Requirements and Qualifications:
- Bachelor s degree in business administration or relevant field
- A minimum of 5 years of proven experience in a customer service position
- Supervisory skills
- In-depth knowledge of customer service software, databases, and CRM Tools preferable Microsoft Dynamics BC and Zendesk
- Experience in use of social media platforms
- Digital understanding and tech savvy
- Outstanding written and verbal communication skills
- Good understanding of management practices and techniques
- Excellent leadership and interpersonal skill
- Fluent in English
Benefits
- Competitive salary.
- Working with an Innovative international team, providing a unique opportunity to join a small, agile, growth-minded company to make a big impact in the future of the beauty industry.