Customer Service Manager

Mar 14, 2025
London
Full Time
MDO Cosmetic Dermatology
Not Disclosed
Skills
Typing • Data Entry • Customer Service • Basic Math • Computer Skills • Windows • Banking • Upselling • Pricing • Sanitation • Cash Handling • Stocking
The Role
Typing • Data Entry • Customer Service • Basic Math • Computer Skills • Windows • Banking • Upselling • Pricing • Sanitation • Cash Handling • Stocking

Tasks

Key Responsibilities - In collaboration with Global Team:

To succeed in this Customer Service Manager role, you must have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques.

A customer service manager oversees a team of people who respond to inquiries from prospective, current, and past customers. A successful customer service manager uses both technical expertise and interpersonal skills to run a contact center. The person is a manager and a leader. Former experience in the MLM industry is an asset.

Responsibilities:

  • Develop and run a new Customer Service Center
  • Creating effective customer service procedures, policies, and standards
  • Developing Customer Service Center Training material for employees
  • Hiring and training new customer service agents
  • Coordinating day-to-day operations in the customer service department
  • Responding to customer service issues in a timely manner
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis
  • Maintaining accurate records and documenting all customer service activities and discussions
  • Assessing service statistics and preparing detailed reports on your findings.
  • Maintain FAQs and T&Cs
  • Managing the approved budget of the customer care department
  • Staying informed on the latest industry techniques and methods

Requirements

Customer Service Manager Requirements and Qualifications:

  • Bachelor s degree in business administration or relevant field
  • A minimum of 5 years of proven experience in a customer service position
  • Supervisory skills
  • In-depth knowledge of customer service software, databases, and CRM Tools preferable Microsoft Dynamics BC and Zendesk
  • Experience in use of social media platforms
  • Digital understanding and tech savvy
  • Outstanding written and verbal communication skills
  • Good understanding of management practices and techniques
  • Excellent leadership and interpersonal skill
  • Fluent in English

Benefits

  • Competitive salary.
  • Working with an Innovative international team, providing a unique opportunity to join a small, agile, growth-minded company to make a big impact in the future of the beauty industry.