Chief Operating Officer







Skills
Anti Money Laundering • Marketing & Sales • Gas Turbine • CNC • Jpa
The Role
Anti Money Laundering • Marketing & Sales • Gas Turbine • CNC • Jpa
Bike Club offers subscription kids bikes which you exchange as your children grow. Bike Club are looking to appoint a COO to broaden our management team and be responsible for delivering our unique services to our members across at least 5 countries. You will be responsible for all aspects of the member and bicycle lifecycle, ensuring that we have tens of thousands of happy cyclists in the club.
Tasks
Strategic Planning & Execution
- Assess problems from the first principle, analyse potential solutions, and build a business case for informed decision-making.
- Play a vital role in developing and executing international operations expansion strategies, and navigating diverse European markets and bureaucracies.
- Ensure that operational objectives align with the company s long-term goals and vision.
- Assume full responsibility for the operational footprint of the business.
Process Optimisation
- Identify and lead process improvement initiatives to enhance operational efficiency.
- Develop and implement standardised procedures and best practices to boost productivity and reduce waste.
- Lead and manage process changes, ensuring smooth transitions and successful adoptions of new processes and technologies by both office-based and warehouse-based teams.
Member Satisfaction
- Oversee the expansion of the UK customer service team (currently based in Gibraltar) to a European team.
- Develop a Europe-wide platform to support our membership.
- Formulate and execute strategies to enhance member satisfaction and retention.
Quality Assurance
- Establish and maintain quality control measures to ensure consistent high standards for fleet assets, order fulfilment and subscription management.
- Develop and implement quality assurance programs.
- Data-driven decision making
- Leverage data analytics and key performance indicators (KPIs) to make informed decisions and drive continuous operational improvements.
- Develop and implement data-driven strategies for ongoing performance evaluation.
Leadership
- Lead the largest team by headcount.
- Serve as a visible and inspirational leader for both office-based and warehouse-based teams.
- Provide strong leadership to the diverse operations teams across multiple countries.
- Cross-Functional Collaboration
- Collaborate with the Senior Leadership Team to design and execute operations plans across multiple countries.
- Foster collaboration and alignment between various teams within the company, promoting a cross-functional cross-border approach to achieve collective goals.
Requirements
- Proven experience as a COO, particularly in managing physical product operations.
- Strong strategic planning and operational management skills.
- Demonstrated experience in international expansion, process optimisation and data-driven decision making.
- Exceptional leadership abilities.
- Proficiency in modern workplace technologies such as Slack, Office 365 and Asana
- Knowledge of Salesforce and Tableau is a plus.
Benefits
- 26 days annual leave plus bank holidays. Additional days holiday for every year worked.
- 3% Pension contributions
- Central London office
- Flexible working
- Regular social events during office hours
- 30/month discount towards Bike Club subscription and products
- Cyclescheme
- Nursery Benefit