Chief Operating Officer

Anti Money Laundering • Marketing & Sales • Gas Turbine • CNC • Jpa

Anti Money Laundering • Marketing & Sales • Gas Turbine • CNC • Jpa

Bike Club offers subscription kids bikes which you exchange as your children grow. Bike Club are looking to appoint a COO to broaden our management team and be responsible for delivering our unique services to our members across at least 5 countries. You will be responsible for all aspects of the member and bicycle lifecycle, ensuring that we have tens of thousands of happy cyclists in the club.

Tasks

Strategic Planning & Execution

• Assess problems from the first principle, analyse potential solutions, and build a business case for informed decision-making.
• Play a vital role in developing and executing international operations expansion strategies, and navigating diverse European markets and bureaucracies.
• Ensure that operational objectives align with the company s long-term goals and vision.
• Assume full responsibility for the operational footprint of the business.

Process Optimisation

• Identify and lead process improvement initiatives to enhance operational efficiency.
• Develop and implement standardised procedures and best practices to boost productivity and reduce waste.
• Lead and manage process changes, ensuring smooth transitions and successful adoptions of new processes and technologies by both office-based and warehouse-based teams.

Member Satisfaction

• Oversee the expansion of the UK customer service team (currently based in Gibraltar) to a European team.
• Develop a Europe-wide platform to support our membership.
• Formulate and execute strategies to enhance member satisfaction and retention.

Quality Assurance

• Establish and maintain quality control measures to ensure consistent high standards for fleet assets, order fulfilment and subscription management.
• Develop and implement quality assurance programs.
• Data-driven decision making
• Leverage data analytics and key performance indicators (KPIs) to make informed decisions and drive continuous operational improvements.
• Develop and implement data-driven strategies for ongoing performance evaluation.

Leadership

• Lead the largest team by headcount.
• Serve as a visible and inspirational leader for both office-based and warehouse-based teams.
• Provide strong leadership to the diverse operations teams across multiple countries.
• Cross-Functional Collaboration
• Collaborate with the Senior Leadership Team to design and execute operations plans across multiple countries.
• Foster collaboration and alignment between various teams within the company, promoting a cross-functional cross-border approach to achieve collective goals.

Requirements

• Proven experience as a COO, particularly in managing physical product operations.
• Strong strategic planning and operational management skills.
• Demonstrated experience in international expansion, process optimisation and data-driven decision making.
• Exceptional leadership abilities.
• Proficiency in modern workplace technologies such as Slack, Office 365 and Asana
• Knowledge of Salesforce and Tableau is a plus.

Benefits

• 26 days annual leave plus bank holidays. Additional days holiday for every year worked.
• 3% Pension contributions
• Central London office
• Flexible working
• Regular social events during office hours
• 30/month discount towards Bike Club subscription and products
• Cyclescheme
• Nursery Benefit