AV Service Engineer - High End Residential







Join a Thriving Company That's on the Rise!
Are you looking for a chance to join a growing company? Look no further! We have an excellent opportunity that you won't want to miss.
This business is committed to delivering top-notch Smart Home technology and has an outstanding reputation for excellence. With rapid expansion, they are thrilled to provide a dynamic work environment that appreciates hard work and dedication to the industry. Skilled individuals who are enthusiastic about their work and aspire to grow professionally in a supportive workplace are encouraged to apply. This position offers the ideal opportunity to advance your career.
The Role:
As an experienced AV Service Engineer you will be responsible for providing technical support and maintenance to a home automation client base.
- Conduct regular maintenance and troubleshooting of AV systems
- Conducting unscheduled visits as needed for emergency situations.
- Maintaining a strong client-facing role to ensure that all communication is effective and focused on client experience.
- Providing after-hours support as needed, according to the on-call rota.
- Collaborating with the Service Manager to produce timely and accurate reports, while keeping clients up-to-date on site statuses.
- Working with technical support departments from suppliers to progress RMA's and repairs, if necessary.
- Collaborate with the sales team to provide technical expertise during project planning
Requirements:
- Proven experience as an AV Service Engineer
- Strong knowledge of AV systems and technology (Crestron/Crestron Home and Control4)
- Familiar with remote management tools
- Ability to read wiring diagrams, schematics and technical documentation
- Confident communicator with demonstrable customer service skills
- Proficient in troubleshooting and problem-solving
- Ability to work independently and in a team environment
Additional Information:
- This a field based role with client sites typically based in and around London, Hampshire, Surrey and Sussex
- Salary negotiable depending on experience
- Company van included
- All expenses covered
- 29 days annual leave including Bank Holidays (and your birthday)
- Hours of work are Monday to Friday 8am to 5pm
For more details please contact Jodie on.
Remote Work :
No