Receptionist Kettering
Mar 14, 2025
7am to 3pm
3pm to 11pm
Full-time and Part-time
Tasks
Mission for Receptionist
To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way going above and beyond what is expected of us. Finally, to present an excellent image of our hotel and to make Paym n Club renowned for an extremely high level of Guest Services.
Outcomes
To Ensure the security of the building and guests
To actively detect guests needs and resolve them
To serve guests by any means of communication they require
To ensure smooth check-in and check-out tasks
To maintain updated records of bookings and payments in our Property Management
System
To deal with special requests from guests
To respond to guests complaints in a timely and professional manner and contact
necessary staff to solve problems that arise
To keep track of repeating issues and convey them to the Operations Manager or the
housekeeping staff
To oversee maintenance and repairs in individual rooms and common areas.
To place supply orders when necessary
To set up restaurant for breakfast
To prepare and serve healthy breakfast and afternoon tea
To ensure all rooms are clean, tidy, and fully furnished to accommodate guests need
To liaise with housekeeping staff to ensure basic housekeeping duties are provided
including replacing linens, changing and arranging the towels, emptying trash,
restocking toilet supplies, cleaning toilets, vacuuming, dusting, sweeping and mopping
tie floors, clean glass and windows, and rearrange the room after guests check
out
To ensure dirty linens are transported to the correct area to be cleaned and to restocks
areas with clean linens
Requirements
Competencies
Listening skills
Communication
Proactivity
Attention to detail
Enthusiasm
Organization and planning
Sense of humour
Friendly manner
Recruitment Checks
Authorisation to stay/work in the UK
DBS (formerly CRB) check.
