FTTH Engineer

Job Title: FTTH Engineer

Reporting to: Operations Manager

Department: Gigaclear Installs

Working Pattern: Monday to Friday 8am to 5pm

Role Overview

The FTTH Engineer is responsible for the installation of Fibre to the Home broadband services to residential customers. As a customerfacing fieldbased role high levels of customer service and producing a quality service is paramount.

Requirements

Responsibilities and duties

• Installation of FTTH broadband services to residential premises including carrying out external and internal cabling work.
  
• Working at heights up to 15 metres including working on Telegraph poles and ladders
  
• Delivering professional and quality customer service
  
• Selfauditing work to ensure it meets all company and client standards
  
• Ensuring all activities are carried out in line with Health and Safety standards including carrying out daily checks to ensure safe to use
  
• Maintenance of a clean and tidy environment at all times
  
• Prepared to work in all weather conditions
  

Skills and Qualifications

• A Full UK Driving License is essential due to the fieldbased nature of the role candidates must have held this license for 1 year and have a maximum of 6 points.
  
• Full training will be provided to the right candidate however candidates with experience working on the BT Openreach network and hold NRSWA Street Works qualifications are desirable.
  
• Be able to communicate effectively and professionally with customers and clients
  
• Proactive in the resolution of engineering obstacles with liaison with Team Managers
  
• Ability to take direction from management and carry out works in an efficient and timely manner
  
• Dedication to delivering high levels of customer service
  
• Flexibility to undertake works outside of core working hours
  
• Competent in using technology including devices and apps