Customer Service Specialist - FTC 3 Months
Mar 14, 2025
About the role
Do you have experience in a Customer Services role and interest and/or experience in the beauty industry
We are one of the fastest growing most impressive new brands in the quality nail beauty industry. We are a founder led brand and we are rapidly becoming an international trendsetting driving force in the industry. This is a hugely exciting time to be part of our story!
Youll join our team based in our new Brighton HQ and report to the Customer Services Lead. You will be responsible for offering a seamless and professional experience for all communications into the customer service team providing additional supportover this festive period which is typically our busiest time of the year.
In this role you can expect to:
- Respond to customer enquiries via phone email and live chat in a timely and professional manner.
- Conduct outbound sales calls to prospective and existing customers to promote products and services.
- Provide accurate information about products services and policies to our customers
- Resolve customer issues and complaints efficiently ensuring customer satisfaction (including customer orders and returns) andproviding troubleshooting guidance and solutions.
- Report common issues and trends to the management team to enhance product and service offerings.
- Work closely with sales marketing and technical teams to ensure a cohesive approach to customer service.
- Develop and maintain strong relationships with customers to foster repeat business and customer loyalty.
This is a hybrid position 3 days a week in the our Brighton HQ.
About you:
Our CS team always put the customer first and we take pride that will always speak to a team member to settle their query. We are looking for someone who is as passionate about customer satisfaction quick resolutions and representing the brand in a friendly and engaging manner as we are. For this role we think you will also need:
- To be comfortable working in a call centre environment.
- Experience of omnichannel communications (telephone email live chat WhatsApp Instagram).
- To be patient calm and assertive where needed but flexible helpful and professional for the vast majority of the time.
- Confident articulate communicator with clear diction excellent written English and a polite helpful attitude full of authority and gravitas.
- Experienced in using online communication and social media able to demonstrate the appropriate professional language and brand tone of voice.
- Ability to build rapport and generate buyin with stakeholders; a friendly team player who is energetic and committed hardworking and ambitious.
- Previous experience working in both an outbound/inbound call environment.
Why TGB
At TGB were driven by passion and dedication to become a leader in our industry. What sets us apart is our founderled approach fostering a closeknit and supportive culture where teamwork and fun go hand in hand. We truly value every team members contributions and offer a range of rewards and recognition to celebrate your achievements.
What we can offer you:
Hybrid working
25 days holiday bank holidays (prorata)
Daisy days (extra 2 days off throughout the year)
Holiday purchase scheme (5 days)
Healthcare cash plan (via. Health Shield)
Discount on Peacci products
Regular funded company events
Season ticket loan
What happens next
1. Apply!
2. Screening call with our Talent team (30min)
3. Interview with hiring manager (1hr)
4. Practical interview (Brighton HQ 1 hr)
5. Meet & Greet with team (1hr)
