Service Scheduler

Employee Orientation • Operational Risk Management • Primavera • Computer Skills • Primavera P6 • Medical office experience • Medical Terminology • Schedule Management • Production Planning • Microsoft Project • Medical Scheduling • Phone Etiquette

Employee Orientation • Operational Risk Management • Primavera • Computer Skills • Primavera P6 • Medical office experience • Medical Terminology • Schedule Management • Production Planning • Microsoft Project • Medical Scheduling • Phone Etiquette

Key Purpose of the Job

To organize and manage teams of service engineers daily diaries. To provide efficient planning of corrective preventative and project works.

Key Job Responsibilities

Efficiently managing service engineer s daily diaries

Monitor and report engineer PDA utilization

Monitor Awaiting parts Parts in and Further action queues.

Request parts as required and arrange reattendance of further action calls

Arranging new ETA with customer if joint meet fails

Liaising with engineers to ensure deadlines are kept

Chase part codes with REM or Supervisors

Order plant hire where applicable

Taking calls and booking maintenances and corrective calls along with any other business enquiries

Liaise with Project Department on project Scheduling.

Advise customers of ETA s where required

Meeting KPI s SLA s and daily targets.

Ensure all work is produced in a timely manner well presented and error free

To assist in the development and maintenance of effective administrative procedures and systems appropriate to the needs of the service department

Ensure line manager and REM are made aware of developments problems and other issues affecting the performance of service department

Cover Scheduling administration duties as required

Requirements

Essential requirements for the job

Excellent administration skills

Excellent coordination skills and highly organised.

Highly skilled in the use of all office IT packages (Microsoft Word / Excel / PowerPoint/ Email and Internet)

Proven track record of good organisational skills (including time management prioritising)

Ability to work under pressure

Excellent interpersonal skills and able to build and maintain relationships at all levels.

Excellent communication skills verbal and written.

Be a good team player willing to provide cover and support where necessary.

Clear geographical skills

Selfmotivated

Benefits

Supportive and Collaborative Environment

Company Health Care Plan

Company Pension

Life Insurance

25 days holiday plus Bank Holidays

Development Opportunities

Referral Scheme

Employee Recognition Scheme

Employee Benefits Programme including shopping vouchers and discount; up to 1200 a year on reals savings for everyday needs

Cycle to Work Scheme

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