Reginal Account Manager

Business Development • Cement Plant • Business Support • Data Analysis • ASP

Business Development • Cement Plant • Business Support • Data Analysis • ASP

Careersolves are delighted to be working with a leading Engineering Service company with headquarters and a manufacturing base in the UK. Who are currently seeking a Regional Service Manager (South), based south of Birmingham area, to drive strategic growth within the Service department.

This is a permanent role with a salary that is negotiable dependent upon experience.

The Regional Service Manager will be responsible for developing, managing and retaining strong relationships with the company s customers, largely based in the South of England. This is a broad and autonomous role involving strategic planning, achieving annual budgeted revenues and margins, regular customer visits, service sales support, recruitment, management and development of a regional service engineering team.

The right candidate will have strong commercial acumen, a proven ability to develop and manage relationships with multiple customer accounts and experience growing service contracts.

Key Responsibilities for the Regional Service Manager

• Develop and maintain long-term relationships with accounts, arrange regular meetings/visits and ensure that delivery of products and services meets the client s expectations.
  
• Grow and develop the company s existing service contracts.
  
• Use area knowledge to gain new service customers and contracts.
  
• Act as the point of contact for assigned customers, managing contractual obligations and ensuring technical issues are resolved by providing information, escalating to technical experts or arranging support visits.
  
• Collaborates with other departments including new product enquiries passed to sales department.
  
• Provide strategic plans and SMART objectives for the Southern-based team to enable year on year growth in revenue and profitability.
  
• Monitor and review activity and financial performance on a monthly basis with Service team and Financial Controller to support strategy.
  
• Take ownership of Service team development within the region, proactively recruiting Service Engineers as required.
  
• Plan and monitor Quality and Safety Audits on Service Engineers.
  
• Manage the timely submission of large Service tenders including technical, quality and Commercial and contractual elements.
  
• Work with the Service office to assist in effective management of engineer time while ensuring customer needs are met.
  
• Stay abreast of latest standards and DHF guidelines, ensure self and team flag up any non-compliance issues to customer and office as required.
  
• When appropriate, manage and deliver improvement projects; including cost negotiation and implementation of any new systems.
  
• Manage contractual issues within customer requests.
  
• Plan and participate in evening, weekend and bank holiday customer call out cover.
  

As such, the successful candidate will have a relevant management/leadership qualification and/or a minimum of 3 years experience in a similar Service/Accounts Management role. Relevant technical knowledge e.g., in an engineering discipline would be viewed as an advantage.