Call Centre Sales Advisor
Mar 14, 2025
Call Centre Sales Advisor
Brentford West London
An excellent opportunity to join a growing business in their sector. Our client is looking for a Call Centre Sales Advisor to join their Call Centre team in Brentford London.
Responsibilities:
- Manage both inbound and outbound sales calls.
- Manage existing customer queries via telephone and email.
- Provide excellent level of customer service to our existing and potential
- customers and build long lasting relationship with customers.
- Maintain indepth service knowledge and understanding of Access products and service and the features and benefits in comparison to competitors tailor quotations based on the customers requirements and upsell ancillary products.
- Process deposits communicate the customers requirements accurately and schedule follow up contact.
- Ensure accurate enquiry information is stored on the central CRM system with comprehensive information regarding customer requirements.
- Assist with performance reporting.
- Escalate complaints to the appropriate line of authority.
- Comply with all Health and Safety Legislation.
- Any other tasks assigned by the Line Manager and Senior Management.
Skills and Experience:
- At least 2 years of proven work experience in a Call/Contact Centre environment.
- Excellent verbal and written communication skills and great interpersonal skills.
- Complaint handling experience will be advantageous.
- Be proficient in MS Office skills.
- Well organised and self driven individual with demonstrated ability to prioritize and effectively complete multiple tasks.
- A great team player and be comfortable working in a small team environment.
- Have the ability to work under pressure and meet deadlines.
About you:
- You are a natural salesperson with a can do attitude.
- You thrive on performance and positive results.
- Be adaptable and willing to learn.
Package: 24000 per annum UNCAPPED commission competitive benefits.
- An excellent career in a fastgrowing business
- Training & Mentoring program for great career progression
- Company Sick Pay
- Access to exclusive perks via Perkbox membership
- Long Service recognition
- 20 days holiday per year plus bank holidays
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Remote Work :
No
