IT Service Manager
Mar 13, 2025
Skills
Information Technology • Contract Attorney • Fire Alarm • Catia • Asic
The Role
Information Technology • Contract Attorney • Fire Alarm • Catia • Asic
Person Spec:
- Service improvement consultant / Specialist
- Service improvement role / activity.
- Someone around 2 years exp in service management
- ITL 4 foundation
Duties:
- Work specifically in service improvement role / exposure
- Responsible for managing the service delivery of ICT services
- responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions.
- At this level they may manage a fully functioning multisourced service support team focused on service availability
- and performance.
- All service and support functions remain responsive to customer needs.
- Adequate reporting and service standards are met for their specific service.
- All technical change is communicated and managed with appropriate governance.
- A programme of continual service improvement is put in place across the wider service delivery function.
Requirements
Typical Skills:
- Maintain secure configuration and accurate information.
- Controlling IT assets in one or more significant areas and
- verifying location and state of assets.
- Experience with either ITIL or supporting Service Improvement
Typical Skills: Maintain secure configuration and accurate information. Controlling IT assets in one or more significant areas, and verifying location and state of assets. Experience with either ITIL or supporting Service Improvement
