Customer Service Team Lead

Apr 30, 2025
Stockport
Full Time
Teamworx
Not Disclosed
Call centre experienceyears
Skills
Law Enforcement • ABB • Marine Biology • Filing • Automobile • AV
The Role
Law Enforcement • ABB • Marine Biology • Filing • Automobile • AV
Customer Service Team Lead - Stockport, Manchester

Are you ready to offer the best customer service in the UK? Are you in your element with fast-paced work where you get to solve different challenges on a daily basis? The Customer Service Team Lead will lead and motivate their team while simultaneously providing excellent customer

Our client is one of the fastest growing retail chains in Europe and has expanded to more than 3,000 stores worldwide The business focuses on selling quality products for the home at very competitive

Whats in it for you?
  • A modern, welcoming customer contact centre in the Head Office with on- site parking
  • Tailored introduction programme to help you get set up for success
  • Company Pension Scheme & 20% Staff Discount after 3 months of service
  • Encouragement to learn and progress in your career
  • Full time job that starts as soon as possible
  • The possibility to work with one of the fastest growing retail chains in Europe
The ideal candidate
  • 1-2 years experience in a Team Lead/Supervisor role
  • Experience in Retail/Hospitality/Call Centre
  • Customer orientated
  • Can efficiently manage daily tasks
  • Can make independent decisions
  • Can learn and adapt in a fast paced, multitasking environment
  • Will actively contribute to the teams KPIs and SLAs
Main Responsibilities
  • Provide world class customer service
  • Respond to customers inquiries regarding products, orders and purchases already made via email, telephone, social media and chat
  • Operate multichannel simultaneously
  • In addition to customer service, you do active and goal orientated sales work
  • Handle customer complaints and find solutions to problems
  • Support the stores and secure optimal cooperation between stores and customer service centre
  • Team management and development
  • Training, mentoring and informing colleagues
  • Assist is securing KPIs and SLAs
Contact Aoife for more information on


visual merchandising analytical people management