1st Line Support
Mar 13, 2025
The Company:
Upcruit has the pleasure of working with this well-established IT support Company. Due to demand, they are seeking a support engineer to complement their existing support team. IT Company with a broad range of Clients and Technologies, a Microsoft Silver Partner. It was Founded in 2005, providing Global Support, Services, and management systems for up to 5000+ desktops. Head office in South East England.
The Role:
Due to industry growth, we now require self-driven and highly motivated people to come in and build on their expertise in the support sector and complement the existing team.
Key responsibilities:
- being the first point of contact for customers seeking technical assistance over the phone or email;
- qualifying and documenting the problems raised by customers;
- Responsible for handling support of service requests related to all technology, including; workstations, servers, printers, networks, and vendor-specific hardware and software.
- Provide on-site support for client networks and applications across the UK.
- Provide remote and telephone support for client networks and applications.
The Candidate:
The ideal candidate for this position will have 1 year + experience within the support sector.
This is an excellent opportunity for a support engineer to progress within this dynamic and rewarding organisation.
In return, my client offers a great career path with a competitive salary and excellent company benefits.
Key skills are as follows:
- Windows 7,8 & 10 Administration & Support
- Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
- Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLANs.
- Understand cabling needs for IT/Telephone System Jobs
- Strong communication and customer service skills.
- Ability to quickly learn new applications and technologies
- Able to install, configure, upgrade and relocate PC hardware, software and print devices.
- Experience with Windows XP, Vista, 7, 8, 10, Office 2003 - 2016 problem-solving.
- Experience in PC hardware troubleshooting and problem-solving.
- Microsoft Office 365 experience an advantage.
- Basic Administration of Exchange Server and mobile email technologies.
This role is a 1st /2nd Line Support Engineer and can also be known as a Support Analyst, Helpdesk Analyst, 1st /2nd Line Engineer, Technical Engineer, IT Support Engineer and Helpdesk Engineer.
Any qualifications such as MCSE, MCSA, MCITP or CCNA would greatly benefit your application.
**All applicants must have work authorisation and a valid VISA to work in the UK.
Remote Work :
No
