CRM Manager United Kingdom (f/m/x)

Mar 14, 2025
Manchester
Full Time
Dreamlines GmbH
Not Disclosed
Skills
Junit • Customer Service • Freelancing • Industrial Safety • ACCA • Arbitration
The Role
Junit • Customer Service • Freelancing • Industrial Safety • ACCA • Arbitration

We have an exciting opportunity for a passionate, results-driven CRM specialist. Working with the global Senior CRM Manager, you will own the end-to-end planning and execution of the local CRM program for the british brand Cruise1st of our popular online cruise travel agency.

Tasks

  • Work with the global Senior CRM Manager to develop and own the end-to-end CRM Roadmap
  • Deliver on leads and revenue targets from our existing customer and marketing subscriber base
  • Focus on critical daily/weekly email marketing optimization and expand our direct mail and 1-1 messaging capability
  • Optimize CRM performance by coordinating the product and offer selectionDrive flawless execution of all CRM campaigns throughout the customer journey stages
  • Continuously look for ways to improve campaign reach, deliverability, engagement, customer retention, and CLV
  • Manage the collection of our Cruise1st Voice-of-Customer Feedback from the website platform and via survey tools
  • Analyze and report on customer feedback about CX pain points and successes
  • Develop hypotheses for new CRM targeting, offers, design, messaging, timing, and frequency and perform A/B testing to recommend optimizations
  • Grow retention and CLV to efficiently scale our Cruise1st UK customer base

Requirements

  • Experience in customer relationship marketing and customer retention in an e-commerce environment
  • Excellent writer with impeccable grammar skills
  • Expert knowledge of best-practices email marketing
  • Strong background in other CRM channels such as direct mail and 1-1 messaging platforms
  • You have worked with Email Service Providers (ESPs) experience with emarsys is a plus
  • An entrepreneurial mindset, strong communicational and analytical skills
  • You speak English on a native level

Benefits

  • A 100% remote job with no commuting and flexible working times
  • A complete hardware package that we send to your home
  • A dynamic environment with a start-up atmosphere and room for your own ideas
  • To accompany Dreamlines on its way to becoming the global market leader
  • A competitive salary and employee travel perks and discounts