Business Manager LBS-010

London

Full Time

CRA GROUP LIMITED

Not Disclosed

1-3years

Skills

Business Development • Sales Experience • Management Experience • Microsoft Outlook • QuickBooks • Lawson • Banking • Business Management • Conflict Management • Strategic Planning • Leadership Experience • negotiation

The Role

3 months contract with a Local Authority

Job Summary:

The Access to Resources (Placements Sufficiency and Resources) Business Support Manager is responsible for the management development and coordination of the central business support function for a busy multifaceted Access to Resources ART service which delivers a range of dynamic services to Looked After Children / care leavers our clients are the Social Work teams seeking placements interventions and resources.

Key Duties/Accountabilities (Sample):

To support the Contact / family time and support service which supervises contact between children and families and provides workers to support families in the community.
To work closely with the Children looked After/16 finance team to track expenditure and identify highcost placements or drift.
To provide administration support to the 16 accommodation project involving The Salvation Army and OASIS.
To support the administratively Quality Assurance function within the ART service.
To support the work of the two children s homes by providing administrative function as required and as becomes necessary as they operationalise.
To support the Quality Assurance lead in organising their schedule of visits and work whilst compiling/tracking the reports completed during Quality assurance visits. Developing the role of the young inspectors.
To provide direct line management and support the ongoing professional development of the administrative officers undertaking a wide range of business functions in line with Southwark performance management framework.
To ensure that paperwork including templates are maintained and updated in line with business requirements including the Service Provider Response Form templates (SPRF) and Individual Placement Agreement templates (IPAs) and any other relevant documentation.
To ensure these are shared with the relevant professionals and uploaded to the clipboard on Mosaic.
To ensure that all placements receive the necessary paperwork downloaded from Mosaic at the point of placement by checking that ART officers have done this or completing outstanding tasks yourself. Maintaining a tracker of these to ensure completion.
Tracking retainers that are paid on placements and ensuring they do not extend beyond agreed periods.
Tracking unregulated placements and minuting the weekly tracking meetings.
To ensure that all documents and processes have been completed prior to the closure and deallocation of cases from the ART service.
To maintain the EXCEL tracker which identifies all referrals their allocated workers status of referrals timescales and package review dates to ensure that review dates are scheduled and required attendees are invited. To minute these meetings as required. To record the agreed actions person responsible and track completion.
To ensure that notifications are sent to host local authorities when children are moved into those areas.
To oversee the correct CLA (Children Looked After) processes and finance package processes are followed to ensure the correct recording and payment of all placements made via finance.
To support the review of care packages at finance panels ensuring cases are reviewed systematically and regularly and minutes are recorded and distributed and actions tracked.
To manage all health actively and safety and IT requirements across ART and other services within Placement Sufficiency and Resources in liaison with facilities management to ensure contract expectations relevant legislation in addition to liaison with corporate business management services.
To lead on data diary management coordination tracking and progression of key steps on Mosaic Children s service database.
To work with the Service Manager and Head of Service and performance team to support development of the performance dashboard and download and share data as agreed with the leadership. To be familiar with or able to quickly learn to read and export data from power Bi.
To support and organise attendance at team meetings and service days including minutes.
Other duties and tasks required to support the services commensurate with role as directed by the Head of Service / Service Manager.
To be responsible for effective and efficient administrative and project support.
Responsible for the smooth operation of the office environment liaise with internal and external partners to ensure compliance with relevant legislation and corporate standards. Identify budget pressures and devise and implement solutions to reduce expenditure.
To provide the appropriate administration support to the full range of work and duties carried out by the ART Service contact and support service children s homes and finance team on behalf of the Council.
Responsible for the service s activities and the development of the mutlifaceted administrative processes that support the work of the services which includes the management of business processes to ensure that data is up to date accurate valid and reliable organising data cleansing when required.
To maintain and develop appropriate relationships across Children s and Adults department and external agencies and the community to develop joint initiatives and partnerships where these add significant value to service delivery. Participate in and on occasions lead cross departmental activities consisting of flexible outcome based fixed life projects that deliver appropriate highquality results.
This will include helping to organise facilitate and minute provider forums where social care agencies that provide residential homes foster care and supported accommodation meet with the ART service and other social work teams.
To support the tracking of miscellaneous expenditure in ART via credit cards and prepay cards providing monthly reconciliations.
Ensure adherence to financial procedures and provide advice and training where required. Present detailed expenditure monthly for budgetary reviews.
To support the Contact and support service with administrative tasks including the collation tracking and coding of invoices.
To support the work of the two children s homes by providing administrative function as required and as becomes necessary as they operationalise.
Responsible for ensuring the maximum use of the Council s IT systems to aid efficient working and best use of service resources. Develop use of new technologies lead on the introduction and training for business.
To manage business and administrative processes within the service as well as liaison with other business support or project officer colleagues undertaking project involving commissioned or spot purchased services.
Responsibility for ensuring all new members of staff receive timely logins and appropriate IT equipment to enable them to successfully onboard and experience a positive start to work within the service. Provide a thorough health and safety induction an administration and financial induction as well as training on the case recording system (MOSAIC) to ensure probationary periods are in place and that appraisals and supervisions across the service are tracked for completion and use the correct processes.
To contribute to the substantially achievement of quality customer care across the service. Coordinate and collate all service user feedback activity. Make contact by phone compose correspondence and emails in response to specific enquiries. Seek solutions and be accountable for related follow up action where appropriate to the role and needs of the service.
Identify the need for business support tasks and take appropriate action to provide them. This may require the direction of others and duties may include dealing with incoming phone calls emails and correspondence; arranging meetings involving internal and external stakeholders; data management including tracking monitoring sharing scanning archiving logging and distributing data; participating in reviews of business processes and systems to drive increased backoffice efficiencies.
To respond to enquiries sensitively and efficiently from professionals and service users on the role and function of the service either orally or in writing considering individual circumstances.
To carry out the duties and responsibilities of the job in accordance with the Council s Health and Safety Policy and relevant Health and Safety legislation and to promote active equalities through the application of the Council s employment practices and procedures in accordance with relevant legislation.
Undertake other duties appropriate to the post that may reasonably be required from time to time.

Skills/Experience:

Working knowledge of project management.
Relevant Business/Administrative qualifications equivalent to NVQ level 3/4 or qualified by experience.
Evidence of ongoing professional development.
Knowledge of a range of IT tools and systems and their use in data collection analysis and data presentation.
Knowledge of roles and responsibilities of key childrens agencies.
Knowledge and awareness of issues relating to communities from diverse backgrounds.
Working knowledge of legislation relevant to the role including the Data Protection Act 1994 and the Health and Safety statutes.
Experience working in administration and office environment to deliver positive outcomes.
Experience of line managing staff.
Experience of working across several areas and demonstrated experience in solving internal and external stakeholder enquiries.
Experience in researching developing and suggesting new approaches to business support to promote innovation in the workplace.
Experience of writing reports and briefings on complex subjects making these accessible to a range of internal and external customers able to read understand export and analyse performance data from Power Bi.
Experience of establishing effective relations with frontline staff managers and service users.
Experience of using IT to compile and compose reports and briefings including financial services.
Good communication negotiation and organisational skills.
Ability to summarise complex information.
Experience of financial reporting.
Excellent written and verbal communication skills.
Excellent information technology and MS office skills (Word PowerPoint Outlook Excel).
An understanding of relationship management and the capacity to establish and maintain effective communication and working relationships.
Strong interpersonal skills with the ability to negotiate and influence the behaviour of others in a complex and demanding environment.

Working knowledge of project management. Relevant Business/Administrative qualifications equivalent to NVQ level 3/4 or qualified by experience. Evidence of on-going professional development. Knowledge of a range of IT tools and systems and their use in data collection, analysis and data presentation . Knowledge of roles and responsibilities of key children's agencies. Knowledge and awareness of issue relating to communities from diverse backgrounds. Working knowledge of legislation relevant to the role including the Data Protection Act 1994 and the Health and Safety statutes. Experience working in administration and office environment to deliver positive outcomes. Experience of line managing staff. Experience of working across several areas and demonstrated experience in solving internal and external stakeholder enquiries. Experience in researching, developing and suggesting new approaches to business support to promote innovation in the workplace. Experience of writing reports and briefings on complex subjects, making these accessible to a range of internal and external customers, able to read, understand, export and analyse performance data from Power Bi. Experience of establishing effective relations with frontline staff, managers and service users. Experience of using IT to compile and compose reports and briefings, including financial services. Good communication, negotiation and organisational skills. Ability to summarise complex information. Experience of financial reporting. Excellent written and verbal communication skills. Excellent information technology and MS office skills (Word, PowerPoint, Outlook, Excel). An understanding of relationship management and the capacity to establish and maintain effective communication and working relationships. Strong interpersonal skills, with the ability to negotiate and influence the behaviour of others in a complex and demanding environment.