Customer Service Agent - Dartford

Corporate • Lighting • Marketing & Advertising • Back Office

Corporate • Lighting • Marketing & Advertising • Back Office

pCleanenergy tech leads to a positive global transformation Heating homes contribute to % of Europes CO emissions Switching to sustainable solutions offers households a way to achieve netzero emissions ppAiras mission is to advance the next generation of home energy solutions creating intelligent sustainable homes for a meaningful impact Starting with innovative heat pumps it will evolve into a comprehensive intelligent clean energytech system and include dynamic electrical tariffs cuttingedge home solar systems and advanced battery storage solutions ppFounded in with already employees and growing Aira aims to drive the clean energy revolution We are headquartered in Stockholm Sweden and our factory in Poland brings these innovations to life with operating markets in the UK Italy and Germany pppp ppstrongAbout the role strongppThe Customer Service Agent is responsible for ensuring exceptional customer satisfaction through efficient communication and effective issue resolution This role requires close collaboration with various teams and colleagues to guarantee a seamless and positive customer experience ppstrongWhat youll be doing strongstrongstrongpulliManage customer inquiries and requests ensuring timely and effective responsesliliCoordinate with customers technical staff and team leaders to address customer needs promptlyliliMaintain a professional and courteous demeanor when always interacting with customersliliAssist Team Leads in identifying and implementing enhanced customer service proceduresliliProvide guidance and training to fellow Customer Service Agents on the usage of relevant systems and toolsliliCollaborate closely with Planning Agents to ensure optimal resource allocation for addressing customer concernsliliMonitor team performance and utilize gained insights to optimise customer service operationsliulppp ppstrongWhat is in it for you strongpulli per year salarylili days annual leave bank holidaysliliGain handson experience in a fastgrowing scaleup with career advancement opportunities liliCollaborate with diverse teams across international markets and launch products globally liliDevelop leadership skills and grow personally and professionally in an entrepreneurialminded environment liliThrive in a dynamic solutionoriented culture tackling challenges and driving meaningful solutions liliInfluence the companys success with a visible impact on product development and market growthliulp ppspan dirltrAt Aira Were not just champions of nextgeneration energy were champions in Diversity and Inclusion too We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities We encourage individuals from all backgrounds cultures and perspectives to join our team We will never accept any form of discrimination and believe that together we can drive a new era for our people and planetspanpfigureliteyoutube videoidGtBZqgHRfI titlePlay Videoliteyoutubefigure