Shift Leader-Front of House

Electrical Designing • Hr Internship • General Services • Immigration Attorney • AJAX • Gsm

Electrical Designing • Hr Internship • General Services • Immigration Attorney • AJAX • Gsm

pstrongPret A Manger Shift Leader Front of HousestrongbrppTHE RIGHT PRET PEOPLEpulliSupport and coach the team to ensure they reach their potential in both the shop and kitchenliliSupport the training pathways to ensure training happens on timeliliLead by example and be handson when requiredliliAssign duties amongst team members to match individual productivity rates skill sets and current responsibilitiesliliCoach the team for good performance by offering good regular feedback and praisesliulpAMAZING SERVICEpulliLead the Speed of Service principlesliliTo ensure the team consistently follows the Key Pointsof ServiceliliFollow the MBWA principlesliliEmpower the team to deliver engaging Joy of Pret activitiesliliRole model the Bs and empower the team to Be Kind Be Honest Be GenerousliliEnsure the Coffee Calling System is followed efficientlyliliTo ensure all Marketplace orders are prepared promptly and accuratelyliulpDELICIOUS FOOD AND DRINKpulliTo ensure the team consistently delivers delicious food by following the Key Points of ProductionliliTo ensure the Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelledliliTo always follow the Production Principles putting customers needs first and never compromising on quality or freshnessliliEnsure How to Cards are used and followed consistently to deliver Pret standardsliliEnsure Line Checks are carried out successfully and any improvement needs actionedliliTo ensure no Made to Sell (MTS) rejects are on display in our LangarsliliTo continually develop the teams knowledge about the quality of our food and coffeeliliTo ensure our Barista Prepared Drinks are made by trained employees consistently and to the highest standardliulpWELLLOVED SHOPpulliTo make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customersliliTo ensure that all safety checks are correctly monitored and recordedliliTo take corrective action immediately on issues that affect customers the team or salesliliTo ensure the shop is clean safe and the equipment is always well maintainedliliTo follow the Managing by Walking Around (MBWA)principles proactively monitoring Pret Standards and seeing the shop through the customers eyesliliTo demonstrate due diligence and report and escalate any quality issuesliulpSHOP PROFITABILITYpulliTo maximise sales labour efficiency and profit through the support of the Big (Forecasting Rota Ordering& Production)liliCarry out ordering accurately and in line with the business needsliliLead monitor and follow up on Mystery Shopper requirementsliliTo ensure good stock control by following the Steps of UnaccountedliliTo ensure Prets Financial Standards are always followed to minimise risks and ensure team safetyliliTo always follow merchandising guidelines and to ensure marketing is used effectively to drive salesliulpGROWING SALESpulliTo always follow merchandising guidelines and to ensure marketing is used effectively to drive salesliliSupport the execution of successful food launchesliliEncourage clear and engaging communication between the kitchen and FOH to ensure business needs are metliliTo support Marketplace opportunitiesliul