Technical Customer Onboarding Specialist - Bilingual (French/English) UK

Mar 15, 2025
Reading
Full Time
Hornetsecurity
Not Disclosed
Skills
Dhcp • SQL • Active Directory • VOIP • VMware • Customer Service • Windows • Trouble Shooting • Java • VPN • Sharepiont • hardware • Dns • Technical Support • Software Applications
The Role
Dhcp • SQL • Active Directory • VOIP • VMware • Customer Service • Windows • Trouble Shooting • Java • VPN • Sharepiont • hardware • Dns • Technical Support • Software Applications

You want to provide advice, guidance and expertise to existing and new partners? You enjoy communicating and teaching technical knowledge to customers? Then this role could be
perfect for you!

We are looking to hire a motivated Customer Onboarding Specialist - Bilingual UK who wants to work with an amazing team and towards us becoming a market leader in the US!

This is a full-time position that we are looking to fill as soon as possible and will have to work out of either our Reading, Green Park or Bristol, Bradley Stoke office.

Tasks

  • You support our sales team in customer projects.
  • You ensure a successful onboarding process to our services for our customers.
  • You accompany the configuration steps of our services.
  • You hold presentations about the Hornetsecurity Services.
  • You participate in technical aspects of tenders.
  • You assist the support staff in dealing with complex issues.

Requirements

  • You have an IT education and/or relevant industry certifications such as vendor qualifications.
  • You have professional experience in the field of IT support/ help desk/ onboarding/ presales or consulting of IT solutions, ideally in an IT security or SaaS environment.
  • You have excellent communication skills in French and English and can present yourself competently and confidently to customers.
  • You enjoy convincing customers of Hornetsecurity Services on a technical level in presentations and web meetings.
  • You tackle things proactively, prefer to complete tasks today rather than tomorrow, and enjoy working in an international, fast-paced environment.

Benefits

  • Fast growing international company with a promising future and unlimited development opportunities for your career.
  • Attractive and performance-related compensation.
  • Competitive quarterly commission payments and additional bonuses available.
  • Generous monthly car allowance.
  • Company wellness program.
  • 25 days holiday per year + public holidays
  • Personal and professional development opportunities.
  • Global team building events.
  • Modern offices.
  • Free Book Policy we will order your reference books.
  • Easy access of the office through the M4 motorway and free onsite parking.
  • Hybrid work model.

Do you want to help shape the growth and success of the Hornetsecurity Group? Then apply now with

  • Your CV as PDF document.
  • Your earliest starting date and your salary expectation.