Customer Service Advisor

Apr 30, 2025
London
Full Time
HeyLuna
Not Disclosed
Banking
Skills
Sales Experience • Time Management • Order Management System • Customer Service • Dealership Experience • GM Vehicles • Retail Sales • Tire Service • Automotive Repair • OSHA • Service Writing • Automotive Service
The Role
Sales Experience • Time Management • Order Management System • Customer Service • Dealership Experience • GM Vehicles • Retail Sales • Tire Service • Automotive Repair • OSHA • Service Writing • Automotive Service

Customer Service Advisor

Insuretech start up

Norwich/Hybrid

£20-25K


We are searching for an experienced Customer Service Advisor to join and help grow a customer success function for a Series A Insure-tech start up. You will be the voice of the customer and an advocate on their behalf, delivering an exceptional customer experience.
You will be the frontline contact point between the customer and the company. You will lead communication between their customers and them across their chat and email functions, answer customer queries about the product, proposition and help customers manage
their policies.


The Customer Service Advisor will problem-solve when customers are experiencing adversity. Undertake customer research and data gathering. Help manage the day-to-day relationship with their claims partner and make claims decisions when they cannot. This role will entail hybrid working from home and in our Norwich office with the occasional commute to their London head office. Working flexibly in the evenings or at weekends would be an advantage.

Responsibilities: 

  • Answer incoming customer inquiries
  • Stay up-to-date on new products, services, and policies
  • Collect and report customer feedback to ensure that best practice is recognised and maintained
  • Engage with customers in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies

 

Experience

  • You will be a customer champion with a passion for quality and the highest levels ofstandard and service whilst continually aiming for improvement
  • You have at least two years of insurance customer service training and experience
  • You communicate well, are great at building trusting relationships and can adapt your style appropriately
  • You maintain a positive and proactive manner in carrying out all tasks
  • You demonstrate resilience and tenacity
  • You must have experience in insurance customer service
  • You have an awareness of GDPR (General Data Protection Regulation), FCA (Financial Conduct Authority), FOS (Financial Ombudsmen Services)