Client Operations Group Support
Mar 14, 2025
We re Gravita: the accountants fuelling ambitious businesses. We re a top 30 accounting firm working with entrepreneurs and businesses to help them achieve their goals, and make an impact in the world.
We re growing fast and are bringing like-minded advisors together to form a full-service tech-enabled accounting partner for thousands of SMEs. Our team use their incredible expertise alongside intuitive technology to help businesses and entrepreneurs plan better and grow faster.
Our mission is to become the UK s leading tech-enabled accounting firm for SMEs. We have ambitious goals and our high-calibre team work hard to achieve them. We are one team with one agenda, working collaboratively in a respectful environment to deliver a great service to our clients. So if you join us, you ll not only be working on exciting client challenges, you ll also be helping us shape the future of accounting.
Are you interested in Office Support, and ready to take the next step in your career? Join us as a Client Operations Group Support and become an instrumental force in shaping our clients' financial success.
Your Role: Client Operations Specialist
As a Client Operations Group Support at Gravita, you'll be at the heart of our operations, playing a vital role in ensuring our clients receive the best service. Here's what you'll do:
Database Management Expertise: You will take charge of updating and maintaining our CCH database and portal contacts, ensuring our systems are impeccably organized.
Efficient Document Handling: You'll be tasked with formatting reports, assisting with ad-hoc letters, and overseeing document filing and scanning activities.
Client Engagement Support: On occasion, you will engage with our clients, helping us maintain strong relationships and delivering unparalleled service.
Compliance Oversight: You'll be responsible for overseeing new client onboarding and ensuring that we remain fully compliant with anti-money laundering requirements.
Problem Resolution Authority: You'll be the point person for identifying and addressing iXBRL filing errors, collaborating seamlessly with our accomplished Managers when necessary.
Digital Proficiency: Uphold our commitment to innovation by expertly uploading essential documentation to our Pro-Audit or CCH Working Papers platforms.
Team Collaboration: Demonstrate your exceptional teamwork skills by providing valuable support to our secretarial team and stepping in to cover tasks when needed.
Miscellaneous Duties: Embrace diverse administrative responsibilities and embody Gravita's core values, including Care, Pride, Loyalty, Innovative and Quality Service, and Integrity.
Your Profile:
What makes you the ideal fit for this role?
Extensive Experience: You possess a minimum of 5 years' experience in a similar corporate environment.
Technical Proficiency: Your expertise extends to mastering Microsoft Office products.
Exceptional Communication: Your verbal and written communication skills are exceptional, enabling seamless interaction in a corporate setting.
Time Management: You're adept at prioritizing tasks, meeting deadlines, and maintaining operational efficiency.Proactive & Positive Attitude: You bring a can-do attitude and proactive approach to every aspect of your work.
Team Player: Collaboration is second nature to you, and your flexibility shines when working within a team.
Initiative and Leadership: You're not just a follower; you're an initiator, ready to take the lead when necessary.
Your career with Gravita
When you join Gravita, we ll support you on your own growth journey. We want to be the place you learn, grow and unlock your true potential.
We ll work with you to build a progression plan to outline how you ll grow at our company and everything we ll do to help you get there. We re also passionate about learning and development, to help you focus on your future.
Benefits
At Gravita, we put people first. To ensure your wellbeing inside and outside of work, we regularly review and refresh our policies based on what matters most to our team. When you join Gravita you can expect:
- 25 days annual leave + bank holidays
- 5% Employer pension contribution
- Enhanced parental and family leave
- Healthshield, reimbursing up to 100% of your everyday healthcare costs
- Employee assistance programme
- Extensive learning and development support including Continuing Professional Development (CPD) allowance
- Reimbursement of one professional subscription per year
- Season ticket loan
- Perkbox
- Hybrid working arrangement (50% working time in the office) and flexible starting/finishing hours
Our values:
Having one set of values informs how our team works, as we strive towards our goals. It s these values we look for in people who want to join our team.
We are ambitious
Determined and armed with a can-do attitude. We innovate, challenge the status quo and champion forward-thinking.
We value relationships
People are the core of our business. We build relationships rooted in integrity, commitment and trust.
We care deeply
We re eager to do our best work and ensure we re conscientious, considerate and empathetic to everyone while doing so.
We communicate clearly
Communicating with respect and positivity is paramount. We encourage feedback to be clear, constructive and actionable.
We get things done
We work at pace but ensure we always do things the right way, believing that momentum and precision can work in harmony.
Don t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At Gravita we re dedicated to building a diverse, inclusive and authentic workplace. So if you re excited about this role but your past experience doesn t align perfectly with the job description, we encourage you to apply anyway. You still may be the perfect candidate and if not, there may be other roles you d be suitable
