Customer Services Manager - Full Time

Mar 14, 2025
Leicester
Full Time
Gigabit Networks Ltd
Not Disclosed
1-3 years
Skills
Abinitio • Administration And Accounting • Android • Bid Management • Inventory Management • Embedded C
The Role
Abinitio • Administration And Accounting • Android • Bid Management • Inventory Management • Embedded C

Gigabit Networks is a high-growth Internet Service Provider, specializing in gigabit-capable connectivity for residential homes and businesses across the East Midlands, UK.


As part of a rapidly growing sales channel within Gigabit Networks, we need a smart, energetic, self-starter who can support our residential sales channel and ensure that we are delivering a high level of customer service and delivery to all of our end user customers. This is a pivotal role within the business and helps bring all of the departments together. This is a desk-based role and will be based in our Leicester Office on the De Montfort University Campus.


The day-to-day tasks of this role are listed below


  • Adding customer data and enquiries to our CRM system to ensure this is always up to date

  • Ensuring customers orders are moving through the sales process within our CRM

  • Reporting sales volumes and customer metrics via the tools provided

  • Assigning leads to salespeople as they come in

  • Managing customer service advisors to ensure pipeline and sales are consistently up to date

  • Report key findings of customer behaviour and interests to bolster marketing efforts and update internal databases

  • Interaction with key suppliers to ensure we are always delivering the best service to our end customers and that key information is always up to date.

  • Being a point of escalation for customer service queries and complaints as required


For this role, we will be offering a competitive salary relevant to experience as well as company benefits such as a pension etc. Full training will be given.



Requirements

Essential Skills

  • Excellent communications skills both spoken and written, also telephone

  • Highly organised, team player who can work on own initiative

  • Can do attitude

  • Ability to use Office products such as Word, PowerPoint, Excel etc

  • Ability to work remotely as required

Desirable Skills

  • Previous work experience in as a customer services manager or equivalent

  • Knowledge of telecoms or IT services

  • Previous knowledge or use of Zoho/CRM systems

To apply for this role or ask any questions, please contact [email protected]



Benefits

There are a range of benefits available on completion of a 3-month probationary period including, company pension, cycle to work scheme, remote working, access to training and development tools and many more.

Essential Skills Excellent communications skills both spoken and written, also telephone Highly organised, team player who can work on own initiative Can do attitude and understanding of what it takes to sell Ability to use Office products such as Word, PowerPoint, Excel etc Ability to work remotely (currently) Desirable Skills Previous work experience in customer services Knowledge of telecoms or IT services Previous knowledge or use of Zoho/CRM systems To apply for this role or ask any questions, please contact [email protected]