Content Designer

23 months ongoing contract with Government Agency

Job Summary:

We are looking for a confident and competent editor who will write and review written content and use multimedia effectively to ensure the appropriate content is shown to users. They will ensure content is in the right place and in the best format to help users achieve their goals. The Content Designer will work closely with User Researchers to ensure their content is based on evidenced user needs. They will also work with Interaction Designers and Service Designers to design endtoend experiences that meet user needs. They will sit within the Technology Directorate in the wider User Experience team working on digital products and communications but may also create content for offline channels. They will employ usercentred design principles and agile methodologies to help build a user focused culture.

Key Duties (Sample):

be expected to work independently in agile delivery teams or on solo work creating content to meet user needs and make complex information easy to understand

formulate hypotheses gain insights and use evidence data and research to create evaluate update and review content at all stages of the endtoend user journey

choose the best options to make content understandable to different audiences writing in plain English in a way that users understand and that meets accessibility requirements

contribute to and use style guidelines and content patterns to align with the agency tone of voice and create consistency

focus on outcomes and the impact that content can have on the end user and contribute to the creation of measures of success

work collaboratively with agile teams to create content to be included in and promote digital products and apply an agile mindset to their work

identify important stakeholders and communicate with them clearly and regularly tailoring the communication to suit the audience

present content and insights to stakeholders teams and users to help align and inform decisionmaking

engage with the Met Office Communications team and contribute to the crossgovernment content community

use a range of tools and platforms to plan and manage their work

contribute to officewide content strategies and policies and communicate these with the team

champion usercentred design practices and represent the user in a multidisciplinary team

be an active member of the UX practice to help embed and grow a usercentred culture across the organisation

Additional information to note:

This position is located in Exeter remote working with once a month in the office or as required to attend meetings workshops and user testing