Workshop Controller

Cost Estimation • Customer • Biomedical • Interpretation • Call Centre

Cost Estimation • Customer • Biomedical • Interpretation • Call Centre

Purely Automotive Recruitment Ltd proudly offers a fantastic position for an enthusiastic Workshop Controller to join our client based in Colne, Lancashire. This is a unique opportunity to work within a family business that is rapidly expanding with the franchised brands our client represents.

Requirements

This role would ideally suit someone already working as a Workshop Controller within the automotive industry, however a Master or Senior Technician or Senior Service Advisor who has the desire to move into management would be considered for this position.

The successful candidate must:

Ensure service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.

Ensure efficient use of materials, equipment and labour resources.

Build strong relationships with the brand and have a strong understanding of warranty processes.

Actively coach and support the service team to develop individual competencies.

Develop training plans for all technical personnel and play an active role with development.

Ensure Health and Safety procedures are observed and maintained at all times.

Ensure efficient progression of work through the workshop.

To identify key processes and work on improving workshop flow and streamline the customer journey.

Increase productivity by removing waste, alongside tracking KPIs and team management.

The successful candidate must also be competent using IT systems, using Word, Excel, PowerPoint and have previous experience using dealer systems such as Kerridge, Pinnacle or equivalent and manufacturer interfaces.

Full UK driving license is also essential for this role.

Benefits

Our client is a successful family owned dealer group representing a number of prestige vehicle brands across Lancashire, Cumbria, Yorkshire and Tyne & Wear.

Our client provides a fantastic working environment and are committed to Developing Talent and Building Careers. They will also recognise and reward your hard work, loyalty and achievements. A competitive salary and bonus scheme awaits the right candidate for this position together with a workplace pension scheme.

To apply please follow the link on this page, or for further information contact Purely Automotive Recruitment Ltd for a confidential discussion.

Purely Automotive Recruitment is a dedicated Automotive Industry talent resourcing service provider operating across the UK & Ireland.

This role would ideally suit someone already working as a Workshop Controller within the automotive industry, however a Master or Senior Technician or Senior Service Advisor who has the desire to move into management would be considered for this position. The successful candidate must: Ensure service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction. Ensure efficient use of materials, equipment and labour resources. Build strong relationships with the brand and have a strong understanding of warranty processes. Actively coach and support the service team to develop individual competencies. Develop training plans for all technical personnel and play an active role with development. Ensure Health and Safety procedures are observed and maintained at all times. Ensure efficient progression of work through the workshop. To identify key processes and work on improving workshop flow and streamline the customer journey. Increase productivity by removing waste, alongside tracking KPI's and team management. The successful candidate must also be competent using IT systems, using Word, Excel, PowerPoint and have previous experience using dealer systems such as Kerridge, Pinnacle or equivalent and manufacturer interfaces. Full UK driving license is also essential for this role.