Amazon Connect Engineer
Mar 14, 2025
Amazon Connect Engineer
About the Role:
We are seeking a talented Amazon Connect Engineer to contribute to the development and implementation of contact center solutions for our clients. You will be part of a team focused on building and deploying robust contact center solutions leveraging Amazon Connect and other AWS services.
Responsibilities:
• Technical Implementation: Develop test and deploy components of contact center solutions under the guidance of senior engineers and architects.
• AWS Utilization: Leverage knowledge of AWS services (Lambda DynamoDB S3 SNS SNS Lex Bedrock API Gateway Pinpoint etc.) to support contact center solution development.
• Amazon Connect Proficiency: Gain proficiency in Amazon Connect features including contact flows agent desktops and routing.
• CDK Familiarity: Learn and utilize AWS CDK for infrastructure as code to streamline deployment processes.
• Problem Solving: Troubleshoot and resolve technical issues.
• Learning and Development: Continuously expand knowledge of Amazon Connect AWS services and contact center technologies.
Qualifications:
• Basic understanding of cloud computing and contact center concepts.
• Exposure to AWS services and architecture.
• Strong problemsolving and analytical skills.
• Attention to detail and ability to follow instructions.
• Good communication and teamwork skills.
Preferred Qualifications:
• Experience with scripting languages (Python JavaScript).
• Experience with performance and load testing of Managed services
