Account Manager

Account Manager

The Fuel Store is an industry leader in fleet management solutions, providing unrivalled support that fuels the lifeblood of Britain s roadways.

At the Fuel Store we are passionate about our customers, from sole traders to fleets that expand to every corner of Britain s roadways.

Our vision is to transform the industry and to do this we want amazing people to join our family at the Fuel Store.

This is a demanding role and requires real determination and a commitment to overcoming day to day challenges. We recognise this and are committed to do all we can to support our people reach their targets, however there is a real onus on the individual to be a driven and focused individual with a desire to exceed targets.

Some of the key characteristics that make a successful Retention Account Manager include:

Demonstrable experience (retention of current customer base)

Resilience is key to success in this fast paced and challenging role

An enquiring mind with an understanding of the importance of their role within a commercial environment

Ability to build rapport and relationships

Able to make key decisions under pressure

Persuasion and negotiation

Excellent communication skills both verbal and written

Dynamic and versatile

Strong organisational skills

Accuracy and attention to detail

Drive and ambition with the desire to succeed

Computer Literate (Outlook, Word and Excel)

Requirements

Key Responsibilities.

Maximise the retention rate of your customer base, actively combatting loss of usage

Assist in identifying problem accounts and work to build lost/available volume and boost revenue

Work to mitigate the risk of account cancellation

Communicating and coordinating with internal teams to deliver solutions

Responsible for the annual renewal of customer accounts

Push to meet and exceed volume and gross margin targets

Retain and maximise volume by managing the entire customer base

To develop an understanding of customer drawing patterns, and to address when theres movement out of the norm

Rate manage the customer base

Build strong memorable relationships

Methodical approach to day-to-day administration duties

Analysis of business data and to initiate periodic and ad hoc client reports

Be abreast of industry trends and changes in the oil market

Actively contribute to a positive working environment, demonstrating the company core values and behaviours

Contribute and commit to a personal development plan that addresses all training and development needs as well as future career aspirations

Training will be provided, of systems and procedures. We believe in developing our staff and unlock their true potential and thrive. To do that we re mindful of staying true to the values that make us who we are and proud of our business.

Benefits

The Fuel Store is a great place to work, we believe in fostering a culture that values our people/family and inspires each of us to be the best we can be. If you want to join a company that is packed with great energy, fun and a place where you can accelerate your career.

Progression we are committed to recognising highly motivated, enthusiastic individuals with career development and regular salary reviews.

Work life balance where possible we support flexible working.

Have Lunch/Breakfast on us last Friday of each month.

Your birthday? Have a day off.

Great offices in the City Centre with a panoramic view of the city.

Excellent transport links we are centrally located.

Starting salary 21,000 to 27,000 depending on experience.

If you are interested in the role please forward your CV, if you have any questions contact Herj Bains on

[email protected]