Representations Officer LBS-008

2.5 months contract with a local authority

Job Summary:

As a member of the Parking appeals and representations team they deliver a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard and to use their experience knowledge and aptitude to weigh up the evidence in each case whether it is a Penalty Charge Notice (PCN) parking permit or parking control suspension and make balanced judgements.

Key Duties/Accountabilities:

To investigate and respond to all parking related correspondence including formal and informal representations and appeals received as a result of enforcement of PCN issued to motorists. This includes the external Environment and Traffic Adjudicators who sit at London Tribunals and make the final decision on any parking or traffic penalty in an adjudication hearing which evidence is presented by the officers to trained solicitors or barristers who are the adjudicators.

Formally reports to: Appeals and representations manager

Essential Experience Required:

Experience of analysing data to carry out investigations and to inform decisions using computer systems and databases.

Experience demonstrating a proven ability to work with contractors and officers in a penalty charge notice enforcement environment to deliver excellent customer service.

Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal made against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required.

Essential Qualifications Required:

Education to include Maths and English at GCSE level or equivalent and/or proven experience of parking enforcement and appeals legislation.

Additional information to note:

08:45am 17:00pm working hours

36.00 hours per week

The closing date for this position is ASAP