Information Technology Project Support Analyst

Mar 15, 2025
London
Full Time
Incite Insight
Not Disclosed
Skills
Operational Process • Advanced Active Directory Management • Customer Assistance • System Unification • HIPAA • Information Security • Infrastructure • Linux OS • Project Management Leadership • Nist • Risk Assessment Techniques • Procedures • Hardware Maintenance • Data Assessment • Technical Support Services
The Role
Operational Process • Advanced Active Directory Management • Customer Assistance • System Unification • HIPAA • Information Security • Infrastructure • Linux OS • Project Management Leadership • Nist • Risk Assessment Techniques • Procedures • Hardware Maintenance • Data Assessment • Technical Support Services

JOB PROFILE: Contract Role (6 months)

140150 p/d Inside IR35

Hybrid (2 days in office per week in Denmark Hill London)


Job title:
FP&A Training Support
Purpose:
To support the rollout of Financial Planning & Analysis module across The Army by providing technical support and training to users of the module.
Organisation Chart
Report to:
Project Lead Financial Planning & Analysis
Accountable to:
Deputy Finance Director
Key working relationships:
Head of IT Projects Deputy Finance Director Acting Head of Systems Accounts Systems Accounts team Budget holders
People management:
None
Operating budget:
None
You will…

  • Be the first point of contact for refresher training and support calls for FP&A queries
  • Receive log and manage calls from UKI staff using the Sys Admin service desk management system.
  • Provide appropriate support to end users with queries relating to FPandA.
  • Collate and share FAQs with Project Lead for publication on staff intranet.
  • Deliver a high level of customer service to resolve customer queries and provide support to adopt the new system.
  • Liaise with FP&A Lead and system admin colleagues where calls cannot be resolved at the first point of contact.
  • Be aware of the Finance Departments aims policies processes and procedures in order to ensure that customers receive consistent messages.
  • Have an understanding of client goals and activities (the business of the organisation).

You have…

  • Experience of using Unit4 ERP and FP&A software
  • Experience of service desk support
  • Experience of providing training support for new system adoption
  • Good interpersonal skills to engage with budget holders and groups to facilitate learning.
  • Good questioning techniques to elicit the relevant information and provide the support necessary to resolve.
  • Good organisation skills and proficient in the use of Microsoft Office to aid the creation and delivery of training sessions.
  • Good level of education GCSE and/or A level equivalent.

You may have…

  • Experience of supporting a large customer base within public/third sector organisations
  • Experience of creating training materials and FAQs
  • Management accounts experience within a large complex organisation
  • A degree in a relevant subject or hold a professional qualification.

We expect you to exhibit behaviours that model our values ofintegrity; accountability; compassion; passion; respect and boldness

Required skills

  • Analysis
  • Customer Service
  • Financial Analysis
  • Microsoft Office
  • Service Desk
  • System Administration
  • Training
  • End User Training