Service Support Officer Reception LBS-005

Mar 15, 2025
London
Full Time
CRA GROUP LIMITED
Not Disclosed
1-3years
Skills
MAC • Active Directory • Service Support • End user • Access Points • trouble tickets • OS • Linux • Project Management • Service Management • Service Quality • Setup • Service Desk • hardware • Software Applications
The Role
MAC • Active Directory • Service Support • End user • Access Points • trouble tickets • OS • Linux • Project Management • Service Management • Service Quality • Setup • Service Desk • hardware • Software Applications

3 months contract with a Local Authority

Job Summary:

Key Duties/Accountabilities (Sample):

Skills/Experience:

Additional Information:



Excellent working knowledge of Microsoft Office at a level to compile reports, correspondences, presentations, maintaining spreadsheets, meeting arrangements. Knowledge of the nature and operation of adult services and the mental health department. An understanding of the principles of a quality customer care service. A general understanding of the principles and applications of diversity in the workplace. Awareness of health and safety issues within an office environment. Understanding and appreciating the importance of and need for confidentiality. Extensive administrative experience, including data input and retrieval. Experience of compiling and maintaining records and administrative systems. Experience of dealing with customers / members of the public in a professional manner. Experience of composing written materials; including original correspondence, appropriate use of email, simple reports and administration of meetings, including note/minute taking. Good interpersonal skills and the ability to encourage positive working relationships with staff and colleagues, as well as dealing appropriately with a wide range of people in a variety of settings. E.g. in person on reception or on the phone. Ability to organise and prioritise own and other s work, including responding to changing priorities and deadlines. Literacy skills to enable the post holder to produce high quality non-standardise correspondences. Numerical skills to enable the post holder to provide statistical information and contribute to statistical reports. Ability to resolve problems creatively and disseminate information clearly. Ability to review and maintain administrative systems.